Trucarekidz India Private Limited Hiring for Customer Care Executive at New Delhi Full Time

Job description

Position: Customer Care Executive : –

1. Resolve customers’ queries and issues through voice, email & social media channels following the defined process in specified timelines

2. Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.

3. Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.

4. To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

5. Must be proficient in the English language.

6. Knowledge of Microsoft Office is a must.

7. Should have a minimum of 1-3 years of work experience as a CX executive preferably in the E-commerce domain.

8. Should have managed – Emails/Calls/Chat/Social Media queries.

9. Ability to multi-task

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental pay types:

• Performance bonus

COVID-19 considerations:
All Covid-19 Precautions

Ability to commute/relocate:

• Chhattarpur, South – 110074, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)