Twilio Hiring for Support Enablement Trainer at Bengaluru, India Full Time

See yourself at Twilio

Join the team as our next Support Enablement Trainer

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide (https://customers.twilio.com/) build better applications and customer experiences.

Although we’re headquartered in San Francisco, we’re on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion (https://www.twilio.com/company/diversity) wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This is an exciting opportunity to join a dynamic, growing training and enablement team that is responsible for onboarding and upskilling new Twilions in Customer Support on topics such as Twilio’s products, support processes and tools, and soft skills. You will work with a team of instructional designers as well as stakeholders within support to assess organizational needs, contribute to the design and development of training materials, and deliver quality training to Support Twilions.

Responsibilities

In this role, you’ll:

• Deliver virtual and in-person instructor-led training to new hires and existing employees on Twilio products, support processes and tools, and soft skills

• Partner with enablement team members and support management to assess training needs and design training approach

• Create and maintain curricula (course outlines, instructional presentations, training aids, assessments, and facilitator guides)

• Contribute to the effective development, coordination, and presentation of training for Support organization employees

• Evaluate the effectiveness of training programs and provide feedback to management

  Qualifications

  Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of experience either leading instructor-led training or supporting Twilio’s products

• Strong interpersonal, presentation, and verbal and written communication skills

• Ability to quickly learn and implement new and complex ideas, relay those concepts to others, and apply the knowledge to real-life scenarios

• Strong organizational, planning, project management and problem resolution skills

• Ability to solve problems independently as well as collaborate with colleagues to achieve needed results

• Ability to remain agile in a fast-paced, constantly changing environment

Desired:

• Learning and development, information technology, or related education and experience

• Experience in designing, developing, and delivering instructor-led training programs or working with Twilio’s products

Location

This role will be based in our Bengaluru, India office.

Less than 25% travel is anticipated (domestic and international). These trips may range from several days to weeks at a time, depending on training requirements.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic (https://www.twilio.com/company/values) . Additionally, we empower employees to build positive change in their communities (https://www.twilio.org/impact-fund/) by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions (https://www.twilio.com/company/jobs#open-positions) .