U.S. Embassy & Consulates in India Hiring for American Citizen Services Assistant at Mumbai, Maharashtra Full Time

• Open to the public

Who May Apply/Clarification From the Agency:
For USEFM – FP is 06. Actual FP salary determined by Washington D.C.

For local/host country nationals, starting salary will be determined based on qualification and experience, and/or salary history.

All Interested Applicants / All Sources

Security Clearance Required:
Public Trust – Background Investigation

Appointment Type

Permanent

Appointment Type Details:
Indefinite subject to successful completion of probationary period

Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The work schedule for this position is:
Full Time (40 hours per week)

Start Date: Candidate must be able to begin working within a reasonable period of time (4-6 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:
No

Relocation Expenses Reimbursed:
No

Travel Required:
Occasional Travel

Occasional travel within the consular district may be required.

Duties

Incumbent will work as an American Citizen Services Assistant in the American Citizen Services (ACS) Unit of the Consular Section. This position reports to the Senior Supervisory ACS Specialist and is responsible for providing the full range of emergency and non-emergency American Citizens Services, including assisting with passport and citizenship adjudication and supporting ACS services related to Federal Benefits, welfare and whereabouts, financial assistance to destitute citizens, registration of births and deaths abroad and monitoring of arrest cases. The position maintains contact with host government officials, police, immigration, and prison authorities who interact with U.S. citizens in crisis or in emergency situations.

Qualifications and Evaluations

Requirements:
EXPERIENCE: Minimum three years of progressively responsible work involving public contact, customer service and application of regulatory material is required. (Please describe your previous and current job responsibilities in detail.)

Key Requirements:
University degree is required.

Three years of work experience (See Experience section).

English, Hindi, Marathi & Gujarati language reqd. (See language section)

Please attach all required documents to avoid automatic disqualification.

Education Requirements:
University degree is required. (Please specify the name of the Certificate/Degree/Diploma course and the major subjects for each qualification you possess.)

Evaluations:
LANGUAGE: Fluency (speaking, reading and writing) in English is required. Good working knowledge (speaking and reading) of Hindi is required and limited knowledge (speaking and reading) of Marathi and Gujarati is required. This may be tested. (Please specify in your application your level of proficiency in each language listed here.)

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Consulate General in Mumbai may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:
The U.S. Consulate General, Mumbai values a workforce of different backgrounds, cultures, and viewpoints. We strive to create a welcoming environment for all, and we invite applicants from diverse backgrounds to apply.

For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*

2. AEFM / USEFM

3. FS on LWOP and CS with reemployment rights **

• IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link: https://careers.state.gov/downloads/files/definitions-for-va