Ubisoft Hiring For Local IT Support Technician at Pune, Maharashtra Full Time

About the Organization :–

Ubisoft is a leading developer and publisher of video games worldwide whose brand portfolio covers blockbusters such as Assassins Creed, Prince of Persia and Splinter Cell, as well as games for the whole family, from Imagine and Petz to Rayman Raving Rabbids. To continue building on its achievements for the future, Ubisoft is looking for new talent for its growing Indian studio in Pune! We favor diversity, creativity, drive and team spirit. If you have got the skills and the desire to succeed, we want you to be a part of this exciting period of growth.

Designation:– Local IT Support Technician

• Note: Final Designation/Level will be decided based on the relevant experience and interview ratings.

Job Purpose:–

This job position is to provide technical support to Ubisoft staff of Pune office on using their IT equipments. Be responsible for the evaluation, installation and maintenance of staff’s computer hardware, software, networks and associated peripherals. Moreover, the DST also participates in IT projects to improve users’ productivity.

Responsibilities:–

1.Provide technical support on Desktop facilities

Setup and support a variety of computer hardware, software, networks and associated peripherals, including hardware and software installation, maintenance, troubleshooting and upgrade.

Determine source and nature of computer malfunction using diagnostic and application software. Adjust, repair and resolve hardware and software problems, referring more complex networking problems to network administrators or supervisor.

Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking; respond to inquiries concerning systems operation and other computer related technologies; respond to priority incidents as needed

Answer user’s query and service requests in the ticketing system

Document and assess problems, resolving them independently or routing them as needed

In coordination with network administrators, assist with network software deployment and problem troubleshooting

Provide follow up and progress updates to the users.

Provide introductory training and support on new hardware and software to staffs.

Utilize a good working knowledge of the operating systems and of on-line applications to provide users with uninterrupted support whenever possible

Adhere to schedule for on-site desktop support

Occasionally provide work guidance or orientation for non-routine procedures/policies

Test and evaluate new client-side hardware/software

Participate in establishment of the benchmark manufacturing workstations

Recommend and perform upgrades on hardware and software systems to ensure longevity

Perform additional functions incidental to computer support activities

Keep an eye on new computer technology.

Assess functional need to determine specifications for purchases

Follow standards & procedures defined by the global IT group

Assist in IT asset management

2. Participates in Desktop projects/tasks

Assist with senior teammates in completion of projects.

Completes desktop related projects/tasks as assigned Competency Profile (Competencies / Skills for the job)

The ideal candidate will be friendly, resourceful, reliable, independent and interested in helping people become more productive with their technology.

Requirements:–

Bachelor’s degree in computer science or a computer-related field

Good at English speaking and writing skill.

Minumum 3 years of desktop supporting experience in a 100+ users environment

Familiar with Microsoft based products (Microsoft Certifications preferable)

Strong Knowledge of Operating System Windows 7/8, Macintosh and Linux will be advantage. Office Suite 2010/2013 and variety applications.

Broad functional knowledge of desktop computer hardware and networking principle and system administration

Versed in maintenance/diagnosis tools and skillful at troubleshooting

Knowledge of Scripts is an advantage (Batch files, VBScript)

Basic knowledge of Desktop management

Good Knowledge of networks, protocols and IT security.

Ability to resolve technical complex problems under critical situation

Ability to solve issues by choosing solutions from among several alternatives that are not necessarily governed by established procedures

Excellent interpersonal communication skills. Ability to maintain cooperative working relationships with those contacted in the course of work activities, being good team player.

Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously

Strong Learning capability and commit to self-development

Core competency & Associated behaviors for the job

Always think and act with the customer in mind – Understand customer

Ubisoft India is an equal opportunity employer and welcomes applications from all interested parties. The studio welcomes and encourages applications from people with disabilities. We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.