Ujjivan Small Finance Bank Hiring for Customer Relationship Officer at India Full Time

Multiple locations

Department

SOUTH BUSINESS

Job posted on

Jul 26, 2023

Employee Type

Permanent

Experience range (Years)

0 – 3 years

• Any graduate
• Knowledge of local language and area with good communication skills – local hire
• Should be able to communicate in local language
• Identify and conduct surveys of new working areas for group formation.
• Conduct projection meeting and form groups
• Conduct Compulsory Group Training of Groups
• Fill relevant profile forms with 100% accuracy and collect supporting documents.
• Make Customer House visits and cross verify the household assets details furnished by the customer.
• Conduct Center meeting as per scheduled time and day without fail and maintain above 95% customer attendance.
• Manage the total loans given out to customer.
• Fill loan application form necessary documents for loan disbursement.
• Conduct 100% loan utilization check within 7 days from the day of disbursement.
• Motivate the customer for on time loan repayment.
• Monitor the customer for better control over the program.
• Retain customers & minimize dropouts.
• Promptly resolve all enquiries & complain of Customer.

Maintain good relationship with customers and local people to improve the program.