Unacademy Hiring for Associate – Business Operations at Bengaluru, Karnataka, India Full Time

Job Title: Associate – Business Operations

We are seeking a detail-oriented and proactive Associate – Business Operations to join our dynamic team. This role is pivotal in managing the end-to-end dispatch process of physical study materials, ensuring timely communication with learners, resolving escalations, and maintaining high operational efficiency.

Key Responsibilities:

Dispatch Management:

• Oversee and process daily dispatches of books to the learners.
• Ensure timely dispatches with >97% on-time dispatch adherence for the assigned categories.
• Monitor and update tracking details and communicate delays or issues proactively.

Learner Support & Escalation Handling:

• Address and resolve learner escalations across email, chat, and other support channels.
• Coordinate with internal teams to ensure learners receive timely and accurate responses.
• Maintain clear and empathetic communication with learners, especially for missing information (e.g., address or language preferences).

Coordination with Vendors & Logistics:

• Liaise with external vendors, logistics partners, and internal teams to address dispatches, inventory, and courier-related issues.
• Track stock availability and plan dispatches accordingly.

Process & Platform Utilization:

• Work on platforms like Freshdesk to manage and resolve tickets.
• Utilize G-Suite tools (Sheets, Docs, Gmail, etc.) for tracking, reporting, and communication.
• Analyze dispatch and escalation trends using tools like Tableau (a plus).

Requirements:

• Bachelor’s degree in any discipline.
• 1–3 years of experience in business operations or supply chain management.
• Excellent communication skills – both verbal and written.
• Strong problem-solving skills with a learner-first mindset.
• Ability to multitask and adapt in a fast-paced, dynamic environment.
• Familiarity with tools like Freshdesk, Tableau, and Excel/GSheets is a plus