UNHCR, the UN Refugee Agency Looking For Executive Support Associate at New Delhi, Delhi, Full Time

B

Family Type

Family

Family Type

Family

Residential location (if applicable)

Grade

GS6

Staff Member / Affiliate Type

General Service

Reason

Regular > Regular Assignment

Remote work accepted

No

Target Start Date

2024-04-01

Job Posting End Date

March 28, 2024

Standard Job Description

Executive Support Associate

Organizational Setting and Work Relationships

The position of Executive Support Associate is located within a Division/Bureau/Entity or Office of the Representation/Head of Office. The role of this position is to provide administrative and secretarial support services to the Head of Office or immediate Supervisor, in order to ensure the smooth running of the Office and its flow and management of administrative and routinely information. This would involve direct contact with other staff members and contacts with the teams of high ranking officials, both within and outside UNHCR. The incumbent prioritizes tasks and organises work independently based on direction from the Supervisor and has access to highly sensitive and confidential information.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

• Arrange appointments and maintain Supervisor’s calendar, ensure attendance and well set up of meeting rooms, and screen telephone calls.
• Arrange meetings with high-ranking officials and official receptions given by the Supervisor.
• Ensure that high-level visitors are appropriately informed, that they receive background information as necessary, and that the necessary protocols are respected.
• Manage the flow of information to/from the Supervisor and other senior staff; identify priority matters that need to be urgently addressed or signed by the Supervisor. Follow up to ensure that appropriate administrative action is being taken by senior managers on tasks determined by the Supervisor.
• Prepare briefing materials for Supervisor for official trips or special meetings including agenda, travel details and background documents prepared by the Executive Assistant.
• Prepare informal translations if required.
• Receive screen, log and route correspondence, attach necessary background information and maintain follow-up system.
• Draft non-substantive correspondence and ensure follow-up.
• Type correspondence, documents and reports, etc., some of which are highly confidential.
• Select and make pertinent abstracts and undertake searches for information.
• Maintain a file management system according to UNHCR policies, including general and confidential files.
• Keep lists of names, addresses and telephone numbers of ministers, government officials and members of the diplomatic corps.
• Ensure administrative procedures (travel, hospitality expenses, etc.) will be timely concluded.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

n/a;

Certificates and/or Licenses

Secretarial;

Business Administration;

Human Resources;

Office Management or a related field;

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

Not specified

Desirable

Completion of UNHCR learning programmes or specific training relevant to functions of the position.

Functional Skills

• CO-Drafting and Documentation
• IT-Computer Literacy

CO-Editing

UN-UN/UNHCR Administrative Rules, Regulations and Procedures

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The Executive Support Associate reports to the Chief of Mission. The position provides support to the Chief of Mission through, among others, management of information, preparation and documentation of meetings and drafting of official correspondence and reports; follow-up on actions, deadlines, commitments, maintenance of protocol procedures, and through supporting internal communication within UNHCR India, the Bureau, HQ and external stakeholders.

The incumbent receives guidance from the Chief of Mission and as relevant the Deputy Chief of Mission and liaises with colleagues in UNHCR on matters of non-routine significance in order to prepare documents and manage the flow of information. S/he ensures the smooth running of the Executive Office, identifies priority matters that need to be urgently actioned or signed, and follows up to ensure that appropriate action is being taken by senior managers as determined by the Chief of Mission. The incumbent has access to highly sensitive and confidential information and ensures full confidentiality in all aspects of the assignment.

The Executive Support Associate liaises with key government, UNCT and other counterparts at working level on official communication. S/he maintains regular contacts with external interlocutors providing contacts with background information on relevant topics prior to meetings, responding to queries on behalf of the Chief of Mission at his/her discretion, and obtaining assistance of others on matters of relevance to the office.

The Executive Support Associate works closely with the senior management support team and has a coordination role within the structure.

UNHCR is seeking candidates with proven executive support experience with the United Nations, diplomatic missions or multi-national companies. The candidate should have excellent drafting, editing and data presentation skills. Completion of specific training relevant to executive support functions would be an added advantage. Familiarity with the mandate of UNHCR would be an advantage.

Shortlisted candidates will have to participate in a written test and/or interview as part of the selection process.

Required languages (expected Overall ability is at least B2 level):

,

,

Desired languages

,

,

Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:

Skills

Additional Qualifications

CO-Drafting and Documentation, CO-Editing, IT-Computer Literacy, UN-UN/UNHCR Administrative Rules, Regulations and Procedures

Education

Certifications

Business Administration – Other, Human Resources – Other, Office Management – Other, Secretarial – Other

Work Experience

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Political awareness, Teamwork & collaboration

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

Functional clearance

This position doesn’t require a functional clearance