Unilever Hiring for Assistant Manager – Hosting, IT Function, ekaterra at Bengaluru, India Full Time

Job Title: Assistant Manager – Hosting, IT Function, ekaterra

Work Location: India

Job Type: Fulltime

Travel required: Limited travel. Now limited due to CV19 restrictions

About ekaterra

Unilever is proud of its tea business ekaterra, the biggest in the world, with world class purpose driven brands such as Lipton, PG tips and Pukka. eka stands for unity and one purpose while terra stands for earth and nature. As ekaterra we are united in one purpose: growing a world of wellbeing through the regenerative power of plants. Recently Unilever announced that it had agreed to sell ekaterra to CVC Capital Partners Fund VIII.

Present in more than 100 countries, ekaterra generated revenues of €2 billion in 2019. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business offering a world of wellbeing with the regenerative power of plants to hundreds of millions of consumers. As a standalone entity, ekaterra is even better positioned to lead the industry with dedicated focus driving greater growth and value.

Under CVC’s ownership, ekaterra has an exciting future ahead with opportunities for increased investments in our brands, our people and our capabilities. Combining the strength and scale of its global iconic brands with speed and agility, ekaterra is brewing a ‘corporate start-up’ mindset that’s opening-up new opportunities to flourish every day – both for its business, and its people.

At ekaterra, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive. Where you explore new challenges. Learning all you need to master your field, and even more about yourself.

Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.

The qualities we look for in you:

ekaterra is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our blend we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.

What’s in it for you?

We believe that growth is for everyone, we believe in growing leaders, and we believe in making space to grow an owner’s mentality. Like nature, we adapt, we change and we grow. We believe in connections over hierarchies and work levels. We have a ‘corporate start-up’ approach; we act with speed and agility and we have the strength and scale of a large corporation. We are building a better world of wellbeing, and a better you.

Your Role:

The primary objective of the Hosting Analyst is the provision and support of a range of managed hosting services to business customers. As Hosting Analyst you will support in ensuring that the business customers receive the services as agreed upon the SLAs. This is a business customer focussed, hands-on role where it will be expected to work closely with customers as well as undertake day-to-day management aspects that the job requires

Your Key Tasks:

• Support in ensuring all hosting provisions are delivered accurately, on time and in accordance with ekaterra’s business customers expectations and that ordering, delivery & support is planned and scheduled accordingly with both internal and external stakeholders.

• Facilitate in liaising with (business) customers regarding post sales requirements and delivery; ensuring activity on projects is regularly monitored and milestones are met.

• Assist the team where required by actively working on solution designs, customer issues, handling calls, etc.

• Deliver a first-class service and provide an escalation point for support, management, problem resolution and communication as appropriate.

• Ensure key SLAs are met for provisioning and support and ensure progress updates are provided as required where service issues are identified.

• Ensure the Test labs are maintained and supported to agreed standards and all relevant testing is documented.

• Support in recognising and developing opportunities for improvements to products, services, processes and procedures by pro-actively offering ideas and solutions to grow our capability and make the function more efficient.

• Work with (IT) managers to ensure all aspects of the teams “business as usual” operations can be continually developed to meet the everchanging requirements of our customers.

• Facilitating in monitoring and recording attendance and managing issues as appropriate.

Skills and Experience:

• Proven experience in a combined customer service handling / technical support role.

• Experience within a hosting environment is essential.

• Ability to assess and prioritise faults and respond or escalate accordingly.

• Good academic background with a degree or equivalent qualification in Information Technology, Business Studies, Computing or relevant subject an advantage.

• High standard of communication both written and verbal.

• Capable of managing own workload with minimal supervision to tight deadlines.

• Able to deal with challenging customer and staffing issues in a professional and supportive manner and to see these through to resolution.

Who we are looking for:

• Flexibility and agility to manage proactive engagement.

• Rigorous approach & attention to detail.

• Appreciation of the challenges faced with a greenfield site, with the entrepreneurial mindset required for successful outcome.

• Technical Know-How – you have an appetite to upgrade self in technology space.

  Excited about the Role?

Please apply online. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application.

ekaterra is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you! Therefore if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Job Category: Information Technology

Job Type: IBE Specialist

Industry: UnileverExperiencedProfessionals