Unilever Hiring for Sr. Customer Service Executive at Navi Mumbai, Maharashtra, India Full Time

The Customer Service Executive would be responsible for below activities

• Master Data management for entire portfolio listed with the customer and all DC/ Store

combinations

• Maintaining the Mapping in system as per the customer master
• Managing end to end flow of merchandise on daily basis from DC to the customer’s DC/Stores
• Performing day to day activities – Loss Tree and Root Cause Analysis of Top losses, Stock Outs,

MRP issues, Mapping issues, Delisting of inactive packs, new listings etc

• Coordinating and Planning for daily dispatches across the Depots to Customer’s DC/Stores –

resolving issues on extra Appointment and PO Extensions

• Drive on shelf availability and support all marketing plans & new launches to deliver business

growth through flawless supply chain execution

• Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain

Team

• Formulating Dashboards on KPIs – Fill Rate, In Stock and Inventory (DOH), monitoring the

performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables

• Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to

minimize Excess Ordering

• Meeting customers for replenishment review , master synchronization & sales forecast and

feeding back the inputs in the system

• Anchoring the Strategic Projects as per the Joint Business Planning initiatives( eg VMI , Forecast

accuracy , EDI etc)