Unisys Hiring for ServiceNow Admin – Enterprise Sr. Associate at Bengaluru, Karnataka Full Time

Full Job Description
We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs . Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: Unisys , Stealth™ , CloudForte® , InteliServe™
What success looks like in this role:Job Title: ServiceNow Administrator
Location : Bangalore, Karnataka, India
Who we are:
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com .
Our Vision: Enhancing people’s lives through secure, reliable advanced technology.
Our Core Beliefs:Curiosity: We embrace the unknown and continuous learning.
Creativity: We look past routine ways of doing things.
Client-Centricity: Our clients’ success is our success.
Integrity: We act ethically and honestly.
Position Overview:
To be able to work on client requirements and process the requirements with in the stipulated turnaround time. Ensure there is quality of work and clear knowledge of ServiceNow multi-tenant and Single tenant instances. Understands Customer Situations and Customer SLRs (Service Level Requirements) and acts accordingly to meet them. Provides alerts and situation status information to both client and Unisys management. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Participates in project activities. May be required to work in rotational shifts (24×7 shifts applicable) and provide on call support if required.
Responsibilities:
Ability to work on single and domain separated ServiceNow instances
Work on Requests against ServiceNow applications
Manage Instance Security – User/Group Access/Access Control Lists
Manage Update Set creation and migration
Must be a team player and have the ability to collaborate with others
Exposure to work directly with the clients and single handedly manage configuration and data related requests
Work on Notifications, Inbound email actions, Outbound email actions, SLA creation / Modification
Ability to understand Java Script, Server-side script and client-side scripts
Ensure SLA’s and KPI’s are adhered to in managing the requests
Willingness to work in 24×7 timings
Skills, Experience & Qualifications:
Minimum 2 years of experience working on ServiceNow Instance
Provide Level 1 support on ServiceNow platform
Understanding of ServiceNow components such as Service Catalog, Change Management, Workflow Management, Orchestration, Knowledge Management
Basic understanding of Add users, group, create workflow activities, configure alerts and notifications View
Understanding of VMWare & Cloud platforms (Azure & AWS)
Knowledge on scripting (JAVA) and APIs would be desired
Proficiency in ITIL best practices
Good verbal and written communication skills, problem solving skills, customer service and interpersonal skills
ServiceNow Admin certification is an added advantage
You will be successful in this role if you have:Qualifications :University degree or equivalent education and experienceMinimum of 1 year relevant experienceExcellent verbal and written communication, logical and analytical skills.Experienced in BAU supportProficiency in ITIL best practicesAbility to support multiple clients/ technologies as part of shared support delivery.Must be client focused, display interpersonal skills and be an effective team member.Must be a team player and have the ability to collaborate with others.