Position Title
Store Manager
Band
R6
Department
Shops
Reports To (Title)
City Manager
Location
Express Avenue Kids, Chennai
Business Unit
BIPL
Job Magnitude
Controls Revenue/Budget
Revenue & Budget
Internal Customers
Store staff, Area Manager, City Manager, Regional
Manager
Scope Of Job
Stores
External Interactions
Distributors, Franchisee, Landlords, Customers
Span Of Control
4
This role is required to ensure that the store is clean, well-organized, and properly merchandised, and will be responsible for making sure that all store policies, procedures, and controls are followed. Also, this role will coordinate and oversee the planning, organizing, and delegating of work among staff.
Primary Responsibility Areas
To ensure the delivery of operational and sales plans in the store.
To ensure adherence to compliance requirements in all areas of operational activity, brand standards, company policies and procedures
Monitor, review and ensure all KPIs of the store staff are met on on-going basis.
Managing and making sure that the correct mix of merchandise is available at the store.
To work with internal departments effectively to ensure smooth operations at the store.
Create window and wall displays, developed visual marketing skills and strategies.
Restock inventory every month and review cash operation data to verify proper replenishment.
Responsible for maintaining the Inventory levels at the store and controlling Shrinkage as per Company Standards.
Share information, ideas, and suggestions to accomplish mutual goals.
Development of team members
Dealing well with different viewpoints as part of a (multidisciplinary) team.
Optimize hiring of manpower in line with the business plan.
Training the current staff according to their requirements.
To ensure knowledge sharing and best practices.
Create talent pipeline for store staff.
Customer Relationship Management.
Driving sell through and inventory efficiency
Competition tracking
Discount management
KEY PERFORMANCE INDICATORS
Sales Operations & Profitability
Daily, weekly, and monthly sales plan in the store.
Sales Analytics, Inventory Analytics, Customer Engagement Analytics
Qualifications- Graduate/Postgraduate
QUALIFICATIONS AND EXPERIENCE REQUIREMENTS
Skills required- Business acumen, good communication skills (well versed with the regional languages), people management, strong analytical skills, timebound.
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