UnitedHealth Group Hiring for Manager Data Analytics – Bangalore, KA at Bangalore, India Full Time

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)

Project Manager is accountable for ensuring all projects are executed successfully with focus on quality and timely delivery. PM is responsible for project’s operational execution, from kick off to final delivery. PM will be the single point of contact for Program, Insights Managers and takes complete ownership of end-to-end project execution.

Conduct project planning activities that accurately forecast project timelines and quality. Implement defined processes for successful execution of the project. Effective planning on resources, communication and risk & change management. Demonstrate effective project execution and control techniques that result in successful projects. Articulate a strong working knowledge of ethics and professional responsibility. Implement effective organizational leadership and enhance skills for managing projects and stakeholders.

Primary Responsibilities:

• Manage a portfolio of projects of all complexity levels that span multiple audiences

• Provide leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones

• Report on project success criteria results, management by metrics, and other management activities

• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership

• Identify risks that may impact the timeline or quality and effectively mitigate them by workable solutions

• Work closely with Insights Managers to ensure project expectations are met regarding timelines and quality

• Obtain all material/inputs necessary and advise on format required (including, Questionnaire, Banner Plans, Report Shell, etc.,)

• Facilitate project meetings, record all notes and follow-up on action items

• Conduct project kick-off meeting to plan project deliverables and timelines

• Monitor sample collection across all surveys; provide updates to Insights Managers on field status

• Review the questionnaire and coordinate with Insights Manager on clear and concise programming notes

• Ensure project schedules are intact and are updated in real-time

• Address project clarifications

• Review survey links to provide feedback to Survey Programming and submit to Insight Managers for approval

• Lead vendor management as necessary – Ex: Glassbox

• Proactively identify field issues and plan for resolution

• Analyze, interpret, and prepare field reports with meaningful insights

• Coordinate between Research Operations team and Insights Manager for on-time and Quality deliverables

• Check on delivery milestones and update the teams regarding any changes in project plan. Ensure efficient schedule management

• Act as troubleshooter and problem solver throughout life cycle of project

• Conduct periodic project briefings with Research Operations team to ensure comprehensive understanding of project objectives

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Specific Accountabilities:

• Participates in the development of strategic plans, goals, and objectives ensuring alignment with those of the company

• Ensure project/LOB specific standard documents are up to date

• Meet the prescribed quality metrics

• Proactively identify process improvements and tools to improve efficiency

• Ensures all Research Operations team members receive necessary training and education, including ongoing compliance training

• Maintain up-to-date knowledge of and compliance with internal processes and procedures

• As an SME, impart Training and conduct knowledge sharing sessions for all members

• Provide Team members with feedback, encouragement and advice

• Maintaining compliances and ensuring standard operating procedures are followed

• Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent

• Build camaraderie among the Team and across teams

• Building morale through encouragement and bonding activities

• Review monthly team member performances and conduct year-end performance reviews

• Manage the day-to-day project activities and resources and chairs the project management team huddles/meetings

• Responsibilities and accountabilities will evolve as per the business requirements and individual capabilities

Required Qualifications:

• Graduate from a premier B-School

• Proven experience of leading/managing a team

• Hands-on with Customer Experience Management Platforms (any one e.g. Qualtrics, Medallia, Satmetrix etc.)

• Proficient in Customer Journey Mapping and Customer Life Cycle management tools and methodologies

• Thought leadership in Customer Experience Management (Digital or offline)

• Proficient with MS Office

• Exceptional escalation management skills

• Research best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results

• Strong interpersonal and communication skills both in-person and remotely

• Excellent communication, organization, time-management and leadership skills

• Self-motivated, decisive, with the ability to adapt to change and competing demands

• Adapt quickly and easily; manage multiple deadlines and multiple competing priorities in a fast-paced, rapidly changing environment

• Problem solving ability coupled with ability to create logical solutions to resolve tricky situations

• Adept at handling multiple projects simultaneously with challenging deadlines

• Highly motivated and self-driven personality capable of negotiating and coordinating with multiple stakeholders

• Attention to detail and ability to interpret complex information

• Ability in staffing, planning, and people management

• Ability in managing performance and profitability

• Ability in promoting process improvement

Careers with Optum . Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)