UnitedHealth Group Hiring for Senior Operational Trainer at Hyderabad, India Full Time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Senior Operational Trainer, you will train talented individuals and exceptional professionals! This a great opportunity to effective the delivery of training programs across a Fortune 25 Organization. We’re looking for individuals who keep abreast of various training delivery techniques, business processes, products and systems in specific areas of expertise. This will encompass training of one functional area such as Claims or Customer Service individuals in the Training Delivery Operational functions and could include some aspects of the design process and training material as needed. We are looking for someone who has extensive work experience in a highly matrix organization across multiple functions. When not in training you will assist the manager of the department with department activities and act as a resource to the team.

Primary Responsibilities:

• Deliver/facilitate end to end RCM Academy training for new hires

• Deliver new hire and incumbent job specific training using innovative methods that increase retention and enhance cost effectiveness, basis approved standardized curriculum

• Conduct weekly/monthly RCA (Root Cause Analysis) to determine area of opportunities and thereby induce action plan to improve performance

• Deliver ongoing refresher training based on development needs

• Getting Train the Trainer Certified by the OGA Team

• Measuring and tracking pre and post training performance

• Tracking assessment scores

• Organize, coordinate, and communicate training programs for the business

• Provide constructive feedback to trainees on regular basis

• Provide feedback to management on individual and group training results

• Liaison with operational team to update training materials as needed

• Manage end to end knowledge transfer (learn the process, get certified, prepare daily/weekly dashboards etc.) for any new business/ramp ups

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 1 year of developing and delivering presentations across multiple employee and leadership levels

• 1 year of experience training in classroom, webinar and blended learning environments

• Understand US Healthcare, Revenue Cycle Management [Hospital or Rx], AR Collections

• Create RCA and action plan

• Proven excellent verbal and written communication skills in English language

• Demonstrated ability to facilitate diverse group of people

• Proven strong interpersonal and time management skills

• Proven self-Motivating attitude

• Proven team Player

• Demonstrates attention to detail

• Demonstrates quality focus

• Proven comfortable with US shifts and onsite training as required by the business

• Review and update training materials as needed

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

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