UnitedHealth Group Hiring for Service Delivery Manager at Noida, India Full Time

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)

Primary Responsibilities:

• Actively engage leadership and staff at all levels to enhance the customer service experience

• Collaborate with client leadership to foster an environment that supports high levels of member, provider engagement in improving experience

• Facilitate effective Training program & Migrations in SAS process

• Coordinate Employee recognition programs & engagement across Business.

• Developing, motivating and retaining employees and challenging the team to set ambitious goals

• Promotes a high level of commitment to anticipating, understanding, and meeting the needs of each internal and external customer

• Working with the DMs / AM’s and teams to ensure performance commitments are met and ensure teams are meeting production and quality metrics Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals

• Continuously evaluates work process and design; understands role in ensuring impact of quality/performance improvement, productivity, and service delivery to meet stakeholder needs

• Participates in performance improvement discussions as needed, to ensure linkage with the company’s mission, vision and corporate values

• Must role model behaviors of professionalism, and live by our Culture Values of Integrity, Compassion, Relationships, Innovation and Performance

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Overall experience of 10+ years

• Ability to lead a team of supervisors, Deputy Managers & SDMs in an operational environment

• Claims process with platforms like UNET,Cosmos & CSP

• Excellent organizational skills and ability to prioritize and multi-task

Preferred Qualification:

• Expertise in Six Sigma methodology

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)