US Embassy & Consulates in India Hiring for Telephone Operator at Delhi, Delhi Full Time

• Open to the public

Who May Apply/Clarification From the Agency:
All Interested Applicants / All Sources

Security Clearance Required:
Public Trust – Background Investigation

Appointment Type

Permanent

Appointment Type Details:
Indefinite, subject to successful completion of probationary period

Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The work schedule for this position is: Full Time; 40 hours per week

Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:
No

Relocation Expenses Reimbursed:
No

Duties

Basic Function of the Position: The position is located in the Information Resource Management Office, U.S. Embassy New Delhi. The incumbent performs switchboard customer service through Nortel Meridian computer-based M2250 operator console for the Embassy and the American Center. This involves attending incoming calls and making outgoing calls. The incumbent will provide general information to callers as needed. S/he will fulfil telephone conference call requests and connect long-distance calls for the Mission using switchboard guidelines. The incumbent handles highly complex and emergency calls and maintains the log book for the switchboard. The incumbent will also perform other duties as assigned.

“Given our commitment to diversity and inclusion, U.S. Embassy actively encourages applications from people with disabilities, LGBTQIA+ people, women, people with diverse linguistic and cultural backgrounds, and all qualified applicants for all of our roles”.

Qualifications and Evaluations

Requirements:
EXPERIENCE: This position requires two years of experience as a telephone operator or handling external telephone calls as part of the job.

(Describe your previous and current job responsibilities in detail on the Education and Experience tab.

Education Requirements:
This position requires successful completion of Senior Secondary School (Class XII).

Indicate on the qualification’s questionnaire all the education details as relevant for the position (Class XII and/or higher for this vacancy). (Your answer should also let us know if you have completed Class X or XII or any other degree or vocational courses. Also, please specify the name of the Certificate/Degree/Diploma course and the major subjects for each qualification you possess.

Please see the Language requirements listed under Evaluations. Please indicate your proficiency level separately for each of the required languages, using one of the following levels:

Level 1, Basic – Examples: Basic greetings, phrases, numbers and signs.

Level 2, Limited – Examples: Directions, simple questions

Level 3, Good working knowledge – Examples: Conversations about familiar topics, complex documents

Level 4, Fluent – Examples: Infer nuanced meaning from complex documents

Level 5, Translator – Examples: Certified professional translator in this language

Evaluations:
LANGUAGE:
Level 3 (Good working knowledge) in English (Speaking, Reading, and Writing) is required. This may be tested.

AND

Level 3 (Good working knowledge) in Hindi (Speaking, and Reading) is required.

(Please indicate on the qualifications questionnaire whether you have these required levels.)

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in New Delhi, India may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time the conditional offer letter is issued by the HR Office.

Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
AEFM / USEFM who is a preference-eligible U.S. Veteran*

AEFM / USEFM

FS on LWOP and CS with reemployment rights **

• IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.