V Consultings Hiring for Customer Service Associate- Chat at Chandigarh Full Time

We are looking for an Analyst – International Chat with 0-3 years of experience. This role will be part of Customer Operations – Chat process wherein preferred candidate will be taking chats from overseas customers and solving their queries.

Analyst – International Chat Operations – Customer Care – Customer Operations Responsibilities

– Review customer service notes

– Check status of services on account

– Take appropriate steps to resolve customer’s problems

– Troubleshoot technical issues related to customer’s services

Minimum Qualifications

– Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience

– Good communication and interpersonal skills

– Ability to quickly and efficiently assimilate process knowledge

– Professional in conduct/behaviour, appearance and communication

– Understanding of web technology and cable setup

– Reliability in terms of attendance and timing

– Flexible for 24×7 shifts

– Should not have any commitments – part time courses, tuitions, etc. that hamper work performance

Preferred Qualifications

– Basic knowledge of excel

– Experience in troubleshooting related process

– Ability to analyse information and evaluate results to choose the best solution and solve problems

– Good documentation skills

Job Type: Full-time

Salary: Up to ₹22,000.00 per month

Schedule:

• Night shift

Ability to commute/relocate:

• Chandigarh, Chandigarh – 160101, Chandigarh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)