Venpa Staffing Services Hiring for Customer Service Call Centre Agent at Surat Full Time

We Are Hiring Candidates For US Process Customer Service (Night Shift)

Candidates Should have Good Communication Skills (English)

Customer Service / Call agent will maintain complex spreadsheets and databases that support the operative reporting for Customer Service Operations.

• Cold calling / Inboud and outbound calls to prospective customers.

• Use scripts to provide information about product’s features, prices etc. and present their benefits.

• Ask pertinent questions to understand the customer’s requirements.

• Persuade the customer to buy by demonstrating how merchandise or services meet their needs.

• Record the customer’s personal information accurately in a computer system.

• Deal with complaints or doubts to safeguard the company’s reputation.

• Keep records of calls and sales and record useful information.

• Develops and monitors processes related to customer experience across all conventional channels.

• Maintaining a positive, empathetic and professional attitude toward customers at all times and responding promptly to customer inquiries.

• Communicating with customers through various channels and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Lead generation

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process

. * Ensure customer satisfaction and provide professional customer support.

Job Type: Full-time

Salary: ₹25,000.00 – ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Provident Fund

Schedule:

• Night shift

Work Location: One location

Speak with the employer
+91 6354373433