Veritas Technologies Hiring for Customer Service Specialist at Pune Full Time

About VERITAS

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights . Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

Job Description

We are a Global Team specifically dedicated to supporting NetBackup, Appliance, Cloud, Consumption and new business models who are enabled to receive requests, process purchase orders, create entitlements, change entitlements, ensure fulfillment of requests and deliver billing to our direct Customers and Distribution Partners. This team handles all questions, queries and billing disputes pertaining to NetBackup, Appliance, Cloud, Consumption and new business models from internal Teams such as Sales, Sales Operations and Engineering Teams as well as directly from Customers or Partners.

We have an opportunity for a Customer Service Specialist – Order Management to join this team. The ideal person will work alongside our Process and Capability Leads and Team Supervisor. This role calls for a process-oriented person with a proven track record in delivering high quality results in process improvement and query management both in writing and verbally over the phone. A strong aptitude for working with numbers is desirable as the role requires detailed customer investigations into billing disputes. We are looking for someone keen on learning and developing their skills to further their knowledge in new and exciting.

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!