Visa Hiring for DPS Forward Associate Systems Analyst at Bangalore, India Full Time

Position Description: The DPS Forward Associate Systems Analyst will be part of our World Class Client-Facing Support Team and will be responsible for supporting our growing client base’s business and technical needs. DPS Forward is a digital issuer processing platform that will provide our digital clients agility and operational excellence @ scale. It combines the best of proven DPS issuer processing capabilities with a new suite of REST APIs designed to integrate with modern, digital banking cores. The suite of APIs are designed to be consumed as fit-for-purpose building blocks from which to create unique card programs and payment solutions. The role involves significant interaction with but not limited to: Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Visa Operations Command Center) you will be on the front line of application and environment support. Members are directly responsible for error mitigation and escalation to advanced support teams in a 24×7 environment. Candidates must be able to work as part of a team with staff across multiple locations. They must also possess the ability to deliver results in a dynamic and ever-changing environment, utilizing excellent communication and time management skills. Decision Making and Impact: * Strong work ethic, with the ability to work in fast paced, team-oriented environment. * Use sound judgment and good time management in prioritizing work to maintain all service level agreements and client perception during a crisis situation. * Interact with the staff during a crisis to ensure that all objectives are met on time. * Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management. * Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented. * Bridge the gap between technical staff and management during an incident. * Act with a sense of urgency to drive incidents to resolution and provide analysis. Identify follow up items and areas for improvement and propose solutions. * Own projects within the team and drive them to resolutions. Organizational Scope: * Work with little supervision and assist junior staff in day-to-day activities. * Provide guidance and training to junior staff members. * Review and identify areas for improvement within documented procedures and work with management to implement changes. * Use sound judgment in evaluating unusual situations and determine the appropriate course of action. Basic Qualifications • 4 or more years of work experience with a Master’s Degree or a more Advanced Degree • High proficiency in Microsoft Office Suite • Advanced experience with Linux/Unix • Verbal/written communication skills as well as organizational skills • Ability to prioritize a constantly changing workload • Interpersonal skills and a desire to excel as part of a team Preferred Qualifications • 4 or more years of work experience with a Master’s Degree or a more Advanced Degree, including a comprehensive understanding of the payment industry. • ITIL Foundation Certificate is a plus • Experience with ServiceNow, Netcool, or other industry-standard monitoring and ticketing tools • Experience with troubleshooting with Perfmon, Grafana, or other performance monitoring tools • Experience maintaining and troubleshooting mission-critical systems • Experience Kubernetes container system is a plus • Able to read various programing languages including but not limited to: JAVA, .NET and C#. • Detailed understanding of network environments including security layers. • Advanced experience working within distributed systems in multiple locations around the world. • An understanding of applications and APIs workflows. • An understanding of DB environments (MSSQL, MONGO ect) _Physical Requirements_ This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds. _Travel Requirements_ This position does not require the incumbent to travel for work Work Hours * Incumbent must make themselves available onsite during core business hours * Position entails a 12-hour shift on a rotating shift basis (Week 1: two on, two off, three on; Week 2: two off, two on, three off) Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.