_Major Responsibilities_: The Production Support group prides itself in keeping the applications and systems of Visa up and running to cater to the 247 needs of the business. * As a part of the team, Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. * The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such. * The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations. * We seek an experienced IT professional to join us as an application support engineer working in the Open Systems Operations group. * Candidate must have 4+ years of software development and/or application support experience, configuring, and troubleshooting software applications, systems, databases and associated devices. In addition to delivering technically, the candidate should be self-motivated, and have excellent interpersonal communication Basic Qualifications • 3 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications • 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) • 3 or more years of experience with JAVA, J2EE applications and/or .NET Core/.Net applications. • 3 or more years of experience in relational database usage with commercial-grade databases. • 3 or more years of experience managing applications running on different middleware stack (IIS, .NET, Java TcServer, Jboss, Containers). • Prior experience working in 247 environments. • Prior experience with building tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups. • Must poses exceptional analytical, problem solving skills, oral and written communication skills. • Working knowledge of client side technologies such as Struts, JSP, AJAX, JavaScript and JQuery considered a plus. • Deep understanding of SOA principles and Web Services technologies: REST & SOAP. • Fluent with developing applications using Eclipse or similar IDE. • Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects. • Knowledge of monitoring tools, alert escalation, customer / vendor management etc. • Working knowledge of NoSQL DB and MSSQL DB. • Experience in OO design and design patterns. • Comfortable with working on both Windows and Linux environments. • Shell/Bash scripting or PowerShell fluency. • Experience with ISO 8583 messaging, ATM driving, or POS transactions. • Experience in creating automated unit testing using JUnit and practicing test driven development, and mocking framework. • Experience with build environment using Maven/Ant and continuous integration tools. • Experience with Docker and Kubernetes is desirable. • Experience with performance tuning and memory leak detection. • Experience with integrating with third-party Web Services. • Ability to adapt to shift work (off hours/weekend work). • Strong work ethic, self-starter, ability to work in fast-paced, team-oriented environment. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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