Visa Hiring for Systems Analyst – Microstrategy Administrator at Bengaluru, Karnataka Full Time

Full Job Description
Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The Production Support group prides in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business. As part of the team – incumbent will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triage and escalation procedures. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations. This person will work on various Business intelligence applications of reporting services delivered via the MicroStrategy BI Platform. This includes maintaining the projects, responding to customer queries and helping troubleshoot data and MicroStrategy application issues. Incumbent will work with cross-functional teams (Development, Quality Engineering, Release Management, Operations, and Product Management) for continual product delivery improvement. Will be responsible for managing the Service Level Agreements (SLA) with customers on problem tickets.
Responsibilities:Responsible for providing 24X7 Application Support for mission critical Visa Business Intelligence applications with strong emphasis on high service availability.Work with customers on business needs and requirements, and supporting internal and regional development and operations team to address data and service issues.Responsible for evaluating issues reported by the Business Users and members and providing ongoing solutions to ensure operational support structure and issues are being tracked for analysis, tracking and resolution, and proactive communication of issue status.Manage the enhancements of the Business Intelligence products along with performance improvement and tuning.Ensure the service meets the corporate quality, security and compliance standards.Maintain proactive communication with the customer base to ensure successful delivery and effective use of information programs.Develop, document, and educate users and developers on policies and procedures.Manage decision making on design test criterion and test plans.Participate in the decision making of success or failure of application systems to be deployed in production and assesses risk associated to control and policy exceptions.
Qualifications
Minimum 4+ years of Software Development Life Cycle including production support and development experience, working with OLAP and reporting tools with large databases/data warehouses in a globally distributed teamExperience using MicroStrategy 9.x product suite including Desktop, Architect, Administrator, iServer, Web, Mobile, OLAP Services, Reporting Services and tools such as Object Manager, Integrity Manager, Command Manager, System Manager, Office, Intelligence Server, Narrowcast server and other components.Experience in data analysis is mustGood experience with ITIL, ServiceNow and ticketing workflows.Possess demonstrated ability to create and execute complex SQLs in a DB2 environmentMinimum 3 years hands-on experience working in Windows and/or UNIX environments.Ability to research solutions to various business and technical problems, evaluate alternatives and be able to present recommendations and justifications to management.Perform exports, backups and data extracts as required.Very Good knowledge on Oracle and DB2 Database along with SQL.Experience with a large MicroStrategy environment which leverages I-Cubes and Narrowcast processing.MicroStrategy Certification (MCEP or MCE).Proficient in understanding advanced report development and designAdvanced knowledge of database administration tasks such as Database Console utilities, security, work-load management.Understanding the Java programming language and work on experience is more value add.Understanding of core networking concepts such as routing, protocols, subnets, DNS.
Incumbent must have strong problem solving, analytical and technical troubleshooting skills. S/he must have the ability to prioritize and perform multiple tasks simultaneously and delivery exceptional customer service. S/he must be comfortable working in a production environment with change management, defect tracking and status reporting processes. Excellent written and verbal communication skills required. A bachelor’s degree in computer science or a related degree required.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.