Vishal Digital Hiring for Desktop Support Engineer at Mumbai, Maharashtra, India Full Time

Job Description

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Experience- 1 to 4 yrs with Linux exposure.

Job Type: Full-timeSalary: INR8,110.00 – INR12,000.00 per monthSchedule:

• Day shift

COVID-19 considerations:
yesEducation:

• Diploma (Preferred)

Experience:

• Desktop support: 2 years (Preferred)
• total work: 4 years (Preferred)

Work Remotely:

• No

Speak with the employer
+91 9901254745