VMware Hiring for Resident Engineer – S360 Support at Pune, India Full Time

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Job Description

The Senior Resident TSE (Remote) will be fully dedicated to one of our major Premier Support customer – SAP in APAC. The role, which will be fulfilled remotely from India will be both an integral part of the customer’s technical team, and the VMware GS team.

Responsibilities

• Provide Advanced troubleshooting support to your customer via phone, email, and Remote sessions in a timely manner while maintaining a strong customer first focus throughout the lifecycle of the query.

• Work collaboratively with colleagues in a fast-paced environment across various teams such as Support Services Management, Escalation Management, Field Sales and Support to ensure the optimum technical solution and advice is provided to the customer.

• Become an expert in your customers environment, challenges, and plans, and assist other GS staff working SRs for this customer.

• Assist your customer with planning upgrades, maintenance and changes in their environment. Act as a VMware expert, leveraging your access to all parts of the VMware business to provide advice & expertise in relation to environment supportability

• Deliver Transfer of Information Sessions to other colleagues to share knowledge and enhance troubleshooting skills.

• Embrace VMware’s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.

Requirements

• Fluent in spoken and written English.

• Minimum of 3+ years and recommended 8+ years of industry experience.

• B.Sc. in Computer Science, Electrical Engineering, Mathematics, or equivalent experience.

• Significant Experience troubleshooting with some of the major Core VMWare Technologies: vSphere, vRops & LogInsight

• Willingness to upskill & gain expertise in other VMware domains according to your customers’ needs

• Strong skills in:

• Customer advocacy and relationship building skills.

• Communication and ability to manage escalated customer issues.

• Account management experience and/or customer engagement responsibility.

• Case/Customer Management.

This job requisition is not eligible for employment-based immigration sponsored by VMware

Category : Client Support

Subcategory: Technical Support

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2021-12-13

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