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Votiko Solutions PVT. LTD. Hiring for Excellent Opportunity to Work in BPO Team Leader at Surat, Gujarat Full Time
Votiko is a digital marketing and technology solutions company. We offer cost effective Digital Marketing and Analytics solutions using WordPress and PHP platforms.
Here is an organization that provides a wide array of value-added service that helps you meet your telemarketing and digital marketing solutions.
We value independent thinking, while recognizing that working together is key to success. Walk into votiko office and you will see collaboration at work (and play). Our relaxed and flexible environment supports people freely expressing their opinions, learning from one another and driving change to further company goals.
We have experienced teams of designers, marketers and coders that help our clients to avail only the best solutions for their businesses. We provide optimum quality web design and digital marketing for a large number of active clients.
Job Description:
Were looking for a talented and passionate individual to join our company and to lead the customer service team to greater heights. Youll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods.
Responsibilities:-
– Work closely with the team, motivating and coaching them
– Ensure training and development plans are maintained for all team members
– Manage the fair and consistent application of performance management and disciplinary measures as necessary.
– Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
Team management experience:-
– Coaching and communication skills
– Minimum of 1 years experience within a contact center environment as a Team Manager
– Experience within customer services
– Excellent leadership and communication skills
– Strong coaching and people-development skills through call listening, quality feedback, etc.
– Ability to deal with demanding customers and escalations
– Energetic and motivating individual
– Creative thinking.
Location: Surat
Salary: 20,000 to – 35,000 /month
Experience :- 1 year to 4 Year as a Team Leader/Supervisor
Working Days- Monday to Saturday
Call +91 8511539085
If the above requirements suit your interest, please call us
on +91 8511539085
Regards,
Votiko Team.
#teamleader #team #leadership #teamwork #leader #manager #coaching#leadership #motivation #success #business #inspiration #mindset #entrepreneurship #teamwork #bpo #internationalTL #TL
Functional Area:
ITES/BPO/KPO/Customer Service
Candidate Requirement
– Coaching and communication skills
– Minimum of 1 years experience within a contact center environment as a Team Manager
– Experience within customer services
– Excellent leadership and communication skills
– Strong coaching and people-development skills through call listening, quality feedback, etc.
– Ability to deal with demanding customers and escalations
– Energetic and motivating individual
– Creative thinking..
Experience:
1 – 3 years