Webhelp Hiring for IT Helpdesk Analyst at Gurgaon Full Time

Are you tech savvy, fast working and quick thinking? If you look for efficient means to get things done then we have the perfect role for you.

We are recruiting an IT Helpdesk Analyst to support our contact centres and operations around the world. Initially work from home, you may be required to work from our Gurgaon office once lockdown is lifted.

Join our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

We are looking for a responsible team player focused on results, committed to improvement by challenging the status quo and driven to success by understanding the importance of delivering high levels of customer service.

If you’re ready to advance your career in a company that recognises, values and rewards their employees, apply today.

What you’ll be doing

• Taking ownership and resolving reported faults and IT incidents reported over the phone or via the IT ticketing system based on priority and severity
• Seeking to get to the bottom of issues by using effective questioning techniques to collect enough information to log and resolve the issue
• Ensuring that the service and quality levels are kept in line with key performance indicators and service level agreements
• identifying the need for change and reporting findings
• Proactively learning new technologies and innovations to improve the ways of work making every interaction a WOW moment

What you’ll need

• Bachelor degree
• Process driven with a minimum of 5 years’ experience in IT Support
• High level of IT knowledge
• General understanding of service desk operations, Microsoft AD for basic account administration, PCs, peripherals and various operating systems
• Ability to resolve first line issues efficiently and effectively to agreed company standards
• Good written, oral communication skills
• Ability to demonstrate a customer first approach to support with cultural awareness and sensitivity
• Process driven, motivated self-starter with ability to work in a team environment
• Ability to work under pressure

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers.