Welbilt Hiring for Customer Service Specialist at India Full Time

We are Welbilt! We are world’s leading innovators, designers and manufacturers of High Quality and Reliable Professional Kitchen Equipment and Systems. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers’ Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As Customer Service Specialist, you will be r

esponsible for end-to-end

coordination and point contact for Equipment – Pre- and post-sales support including support of Marketing activities.

Reporting directly to Assistant Manager Customer Service. This position is based in Gurgaon, Delhi, India.

Job Responsibilities:
Customer Service and Order Processing including post-sales support, coordination with factories and Logistics

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Marketing and Pre-Sales support including Digital Marketing and Marketing events – Trade shows / Client Demo events /Road shows, Lead management.

Pre-sales support to Dealers and select General Market Customers. Support Sales in providing guidance to dealers.

Other Miscellaneous activities such as Printing of Sales Brochures/ catalogues, Initiating Limited time offers, and Non-moving Inventory dilution, Internal coordination with Culinary and WKC for increased Customer Satisfaction.

Job Requirements:
Bachelor’s Degree or equivalent

Minimum 6 years working experience in Customer Service and added advantage of having experience in Marketing support activities.

Good Listening Skills and ability to work with colleagues and teams

Knowledge of Company Sales Process & various terms and conditions of sale

Knowledge of MS office and CRM software’s such as Sales Force

Good communication skills both written and oral in English and oral in Hindi.

• Welbilt, Inc. provides the world’s top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of 12 award-winning product brands includes Clevelandâ„¢, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincolnâ„¢, Manitowoc®, Merco®, Merrychef® and Multiplex®. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida, supported by over 5,400 employees and operating 19 manufacturing facilities throughout the Americas, Europe and Asia, we sell through a global network of over 5,000 distributors and dealers in over 100 countries. For more information, visit

www.welbilt.com

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