Wells Fargo Hiring for Commercial Loan Servicing Representative at BENGALURU, India Full Time

About this role:

Wells Fargo is seeking a Commercial Loan Servicing Representative…

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding loan servicing needs

• Monitor loan system and resolve customer issues, and process complex transactions online

• Perform moderately complex administrative, transactional, operational and customer support tasks

• Act as primary loan servicing contact that involve construction monitoring and disbursements

• Monitor collateral and preparing payoff letters, releasing collateral

• Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing

• Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications, US:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:

• Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Technical Skills:

• Strong analytical skills

• Ability to read and interpret tax documents.

• Good Math and accounts skills

• Detail oriented and able to multi-task to accomplish tasks effectively.

• Ability to work quickly & accurately while maintaining acceptable standards of workmanship

• Strong verbal and written communication skills.

• Analyze data and make decisions

• Ability to meet stringent deadlines

Job Expectations:

• Research and validate tax documents (W-8 and W-9) and update the appropriate system of record, with guidance as needed.

• Responsible for completing all assigned tasks accurately and within the defined processing time frame.

• Adhere to all aspects of the production related SOP’s to ensure all internal controls are followed.

• Analyzing the documents to ensure if they are valid and preparing the tax forms

• Validate US Tax forms and perform outreach to internal Client Managers or Relationship Managers to obtain documentation and validate tax forms upon receipt.

• Escalate any problems resolving exceptions, issues or delays in a timely manner to Supervisor and third parties, as applicable.

• Communicate deficiencies in accordance with departmental policies and procedures.

• Independently research tax issues and interpret tax guidelines to help resolve issues with production or otherwise, with guidance as needed.

• As directed, actively lead projects through to implementation including the delegation and direction of work among other project team members

• Highly motivated with strong organizational and analytical skills and attention to detail.

• Flexibility to work different shifts and to work overtime

• Strong focus on attention to detail

• Awareness of US tax reporting requirements including W8 & W9 Tax forms

• Prior use around MD3 software preferred

• Willingness to escalate issues as they arise

• Ability to multi-task

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Strong collaboration and partnering skills

• Ability to work effectively in a team environment

• Ability to research and report on a variety of issues using problem solving skills

• Quick learner with the ability to retain high volume of information

@RWF22

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Company: WELLS FARGO BANK

Req Number: R-215897

Updated: 2022-11-10 04:55:26.121 UTC

Location: BENGALURU,India