Whiteforce Hiring for Customer Support at Bangalore Full Time

Job Description: Our Customer Success Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing… • Povide help and advice to customers using DrinkPrime’s protocols or services; • Communicate courteously with customers; • Handle customer’s complaints/enquiries or requests; • Keep accurate records of discussions or correspondence with customers; • Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; What we need in you… • Experience in working on ticketing tools like – Freshdesk, Zendesk, etc. • Experienced in inbound/outbound Calls & Emails • Minimum 1 year of experience in a customer-facing role • Excellent written & spoken English communication skills • Strong sense of customer empathy • Creativity and a good sense of humour will be an added advantage.