Windsor Shelters Hiring for Customer Relationship Executive/ Manager at Pune Full Time

· Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.

· Development of testing strategies to guarantee the most efficient approach for the organisation and its customers.

· Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.

· Handle the Existing Customers

· Manage all the back office work related to CRM.

· Handle Post-Sales process i.e. preparing agreements, formalities required for registration of the agreements, generate Demand Letter, NOCs required by banks e.t.c.

· Fix-Up Registration dates with clients

· Create database of existing clients as well as new client to send email & cold calling about new & ongoing projects.

· Handle Customer Grievances, Complaints.

· Ensure on time recovery from customers by follow ups, meetings.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹32,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Shankar Sheth Road, Pune – 411042, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Preferred)