Overview:
Role Purpose The purpose of the role is to create exceptional and detailedarchitectural application design and provide thought leadership andenable delivery teams to provide exceptional client engagement andsatisfaction. Do
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Delivery teams
Review of architectural process deployment in engagements,escalation management, issue resolution, delivery assurance andexcellence
Pre-sales team
For solutioning and architectural design purpose
Quality Assurance
Periodic review of architecture
Practice teams
To understand the different solution portfolios
Holmes engineering and roll out
For automation purpose
Talent Transformation Team, Competency Group
Plan and support delivery of Technical Trainings, knowledgesharing
HRBP
For hiring and managing resources
External
Vendors/ Partners
For strategic alignment and partnerships, training
Industry forums
Best practices, market intelligence, knowledge sharing
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
Expert
Applies the competency in all situations and is serves as a guide toothers as well.
Master
Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
Deliver
No.
Performance Parameter
Measure
1.
Support sales team to create wins
% of proposals with Quality Index >7, timely support of theproposals, identifying opportunities/ leads to sell services within/outside account (lead generation), no. of proposals led
2.
Delivery support
CSAT, delivery as per cost, quality and timelines, Identify anddevelop resuable components, utilization %, Recommend tools for reuse,automation for improved productivity and reduced cycle times, # ofreusable components
3.
Capability development
% trainings and certifications completed, increase in ACEcertifications, thought leadership content developed (white papers,Wipro PoVs)
4.
Practice Building
Identifying opportunities for architects in the account and outsidethrough known contacts, Contribute towards domain and technologyaccelerator kits, Mentoring junior architects
5.
Team Management
Team attrition %, Employee satisfaction score
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