Wipro Limited Hiring for Quality Analyst at Bangalore Full Time

Role Purpose

The purpose o central quality analyst role is to conduct qualityaudits and perform analytics in different areas as defined by centralquality team, supporting the project teams in ensuring higher clientsatisfaction

Do

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  Conduct process quality audits as per plan
  
  • Conduct various process audits as per guidelines and SPO’sdefined in QMS
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    Prepare findings from the report and share it with the account/project leadership on daily/ weekly/ monthly, as required
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    Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA)
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    Conduct calibration communication to communicate any changesfrom the client and conduct refresher trainings to bridge any skill gapdue to these changes

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  Conduct analysis, report generation and process compliancein different areas like metrics office, CAG, Process Definition
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    Ensure processes to be followed in Wipro in terms of all qualitynorms in the areas of project management and highlight potential risks
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    Provide insights and process guidance to the projects as per theneed
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    Prepare timely dashboards, reports, insights and share with thecentral quality and delivery teams to ensure minimum client escalation
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    From time to time highlight any critical escalations where thecentral quality team’s intervention is required in any BU projectteam
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    Automate the report generations etc to ensure minimization ofnon-value added tasks, ensuring maximum utilization of existingplatforms and their increased adoption

Stakeholder Interaction

Display

Lists the competencies required to perform this role effectively:

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  Functional Competencies/ Skill
  • Domain/Industry Knowledge – Awareness and knowledge oftechnological and global standards with respect to process and qualityin the ITES/BPO industry – Master
  • Leveraging Technology – Knowledge of current and upcomingtechnology along with expertise in programming (automation, tools andsystems) to build efficiencies and effectiveness in own function/ Clientorganization – Competent
  • Process Excellence – Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk – Expert
  • Technical Knowledge – Knowledge of operational processes,quality certifications etc – Expert

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  Behavioral Competencies
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    Analytical Skills
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    Execution Excellence
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    Client centricity
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    Stakeholder Management

Deliver