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Private Jobs / Private Sector
Wobot Intelligence Hiring for Customer Success Associate at Remote Full Time
Responsibilities:
Own relationship with assigned clients, including onboarding, implementation, training etc.
Monitoring accounts to ensure a positive customer experience with the company’s products or services
Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution.
Coordinating with other departments Sales, Engineering and Product to ensure that customers’ needs are met.
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Maintain existing customer success metrics and data
Own relationship with assigned clients, including onboarding, implementation, training etc.
Monitoring accounts to ensure a positive customer experience with the company’s products or services
Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution.
Coordinating with other departments Sales, Engineering and Product to ensure that customers’ needs are met.
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Maintain existing customer success metrics and data
Requirements:
Sound knowledge of CCTV Infrastructure and its working is a must.
Should be aware of and have practical experience of working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras,etc.
Minimum 2 years of client interaction experience for B2B clients.
Should be self-motivated and self-directed
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Excellent organizational and problem-solving skills.
How we work ?
Microsoft Teams is our go to tool for daily communication
We conduct daily standups and team meetings over Teams
We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.
We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.
We’re distributed but not alone! We might be working around the world but we believe in the value in getting to know each other outside of working hours
We get together for a bi-weekly townhall and frequent destressing session with a certified healer!
Perks and Benefits :
100% remote workplace model
Health Insurance
Top performers eligible for attractive equity options
Mental Health Consultations.
Company sponsored upskilling courses
Growth Hour
Community Hours
Fun company retreats twice a year
Access to a Financial Advisor