Wobotai Hiring for Customer Success Intern at Remote Full Time

Job Description:

Wobot Intelligence Pvt. Ltd. is a fast-growing tech company searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a candidate who will roll up their sleeves and work with the customer success team. As a part of CS team, you will help craft the company’s customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Objectives of this Role:

• Own overall relationship with clients, which includes managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed

Daily and Monthly Responsibilities:

• Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Facilitate interaction and workflow between project team members to ensure deliverables are on time
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Prepare necessary documentation or visuals for clients and identify areas of improvement
• Work with the sales and marketing team to develop case studies

Required Skills

• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

Job Type: Internship
Contract length: 3 months

Salary: ₹7,000.00 per month

Schedule:

• Morning shift

Speak with the employer
+91 9310165811