Workcave coworking Hiring for inbound call center for US at Chandigarh Full Time

· Agent will effectively handle telephone requests by processing the information received accurately and effectively for the following: Ecommerce related queries (Website/App related), General inquiries, Payment related issues, Product cancelation, Delivery issues or inquiry, Change or replace product, complaint regarding payment issues or wrong or damage product delivered.

· Agent should have good communication skills as they will deal with the US customer base. (we will provide V&A training)

· Agent will deliver a high level of customer service to every incoming call focusing on customer’s account.

· Agent should have an understanding of the significance of customer service and adhere to high standards at all time

· Agentneeds to make sure that the CSAT Score of the customer should be at 100% all times.

· Agent will keep the minimum hold time on the call (In case required).

· Agent will perform miscellaneous tasks given by the Management/ Company/ Client

And should be able to complete the same within given deadline while performing daily tasks.

· Agent will focus on ACR (Answer Success rate)

· Agent will focus on AHT, Thresh hold time, Attendance, Roster and CSAT Score at all times.

MUST HAVE:

· Person should have relevant work experience (1-2 years)in US Inbound calling with tremendous track records in previous organization.

· Should have passion to grow within the organization at all times.

Expected Start Date: 15/12/2021

Job Types: Full-time, Walk-In

Salary: ₹25,000.00 – ₹30,000.00 per month

Benefits:

• Internet reimbursement

Schedule:

• Night shift
• US shift

COVID-19 considerations:
MASK

Experience:

• total work: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Remotely:

• No