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Workplace Options Hiring for Customer Account Representative at Bangalore Full Time
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Work hours/days : 5 days a week. It would be a hybrid working position with a mixture of home and office working
Shift hours: Late afternoon to overnight shift
Responsibilities
Workplace Options
Drawing from an international network of credentialed providers and professionals, Workplace Options is the world’s largest integrated employee support and work-life services provider. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, Germany, UAE, Singapore, Japan, China, India and Indonesia support more than 65 million employees across 100,000 organizations and more than 200 countries and territories. We provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness.
Description:
Workplace Options have an exciting opportunity for a Customer Support Account Representative in our Bangalore office. This would be a hybrid position with a mixture of home and office working days. The primary Role of the Customer Support Account Representative is to virtually account Manage a centralized portfolio of global small business clients. The role also includes supporting the Customer Support Manager as well as team members. The Customer Support Account Representative is expected to retain existing business and generate additional revenue through up-sales and expansions of Workplace Options’ products and services. While the primary focus is to deliver account management via electronic communication. The position reports to Regional Account Director, EMEA
Work hours/days : 5 days a week. It would be a hybrid working position with a mixture of home and office working
Shift hours: Late afternoon to overnight shift
Responsibilities
- Support small business clients via WPO’s Customer Hub platform.
- Provide virtual account management globally to WPO small business clients.
- Manage client relationships and understanding customer business requirements to exceed customer expectations.
- Onboarding existing and new clients to use WPO’ Customer Hub including; Census, Reporting, Marketing and Customer Support services.
- Take a lead role in responding to requests from small business clients for contract renewals and tenders relating to the assigned client portfolio.
- Undertaking account management administration activity. This will include, for example, overseeing the utilization of the company’s account management data base system, coordinating requests for promotional materials, on-site promotional activity, trainings and Contact with other departments as required to perform the role. This will also include finance related administration as needed.
- Undertake planning and launch activities for new small business clients and supporting existing small business clients with on-going initiatives and contact activity. Provide small business small business clients with utilization reports, trend analysis and consultation to maximize the value of our services for the client.
- Previous demonstrated experience is preferred in an account management or customer services roles working in the UK business to business services sector and or with 3rd party re-sellers.
- Develop strong relationships within Workplace Options colleagues in all our territories. Active participation in supporting Workplace Options’ business objectives, projects and initiatives.
- Close liaison with operations colleagues located across WPO global service operations centers.
- Participate in ad-hoc projects and assignments on behalf of the department and company.
Requirements
- Exceptional organization and administrative skills.
- Strong communication skills, combined with attention to sharing and collecting full information details.
- Excellent time management skills with the ability to prioritize and meet multiple deadlines.
- Flexibility to be able to handle rapidly changing demands.
- Ability to work independently.
- Bachelor’s Degree in management, business or related field required.
Benefits
PF, Medical Insurance and other Wellness benefits