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Private Jobs / Private Sector
Workplace Options Hiring for Customer Support Specialist (Bengali) at Bangalore Full Time
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Description:
Requirements:
Workplace Options:
Workplace Options is the world’s largest integrated employee support and work-life services provider. Headquartered in Raleigh, North Carolina and Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia, we support more than 65 million employees across 100,000 organizations and more than 200 countries and territories. We provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness.
Description:
The Referral Specialist assists the Workplace Options Counseling and Legal Service Delivery teams by identifying available providers for our clients who are in need of short term counseling assistance around the world.
Responsibilities
Review clinical intakes.
- Identify clients’ needs and match the appropriate provider with client using our proprietary database.
- Recruit counselors and attorneys to the Workplace Options network.
- Enter provider information into our database/case management system.
- Maintain strict confidentiality of our clients’ information.
- Communicate provider information to our clients.
- Proactively manage caseload.
Any other delegated responsibilities and specially assigned duties, as management deems necessary.
Requirements
Requirements:
- Bachelor’s Degree required.
- Able to work in a fast paced work environment.
- Able to Multi task while maintaining a high level of quality and productivity.
- Able to navigate proficiently in varying databases and on the internet.
- Able to work effectively as a team member in a team environment.
- Proficiency with proprietary and unique software applications.
- Flexibility to adapt to the work volume and flow during peak times.
- Excellent interpersonal, written, and oral communication skills.
- A high level of literacy with a variety of software applications including Excel and Word.
- Well-honed research skills – can perform web research creatively, quickly and efficiently. Can prepare ad hoc client reports accurately and quickly.
Benefits
PF,
PF, Medical Insurance and other wellness benefits