Workplace Options Hiring for Customer Support Specialist (Overnight shift) at Bangalore Full Time

Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Description:

Workplace Options have an exciting opportunity for a Customer Service Specialist in our Bangalore, India service center. This would be a hybrid working position with a mixture of office and home working days. Our Customer Service Specialists provide customer service to employees and their families in order to assistance in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our customer service specialists work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO’s core values. Candidates should be organized, professional and motivated self-starters.

Responsibilities:

• Assess the Employee’s needs through targeted questioning
• Obtain employee’s personal information and information on the individual needing care
• Provide a clear explanation of the issues/needs
• Obtain desired geographic location for referral search and any personalized criteria
• Provide top-notch customer service provided in written or verbal interactions with our clients and providers
• Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs
• Contact businesses or private individuals by phone, in order to provide confirmed/matched referrals to meet the employee’s needs
• Perform quality assurance callbacks to our clients
• Maintain a high quality work in all aspects of the position
• Maintain communication with clients and associated EAPs as required
• Ensure all data entries are complete and accurate, with proper spelling and grammar
• Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
• Demonstrate excellent knowledge of conflict resolution skills
• Demonstrate ability to organize and prioritize regarding crisis versus non-crisis issues

Skills:

• Detail oriented
• Ability to work independently and as a team
• Exceptional organizational, relationship building and interpersonal communication skills
• Able to manage time effectively in order to handle multiple tasks
• Able to handle fast-paced and ever-changing environment

Requirements

Required Education/Qualifications:

• Strong English, verbal and written communication skills

Benefits