WSP in India Looking For Head of Communities at Bengaluru, Karnataka, Full Time

Head of Communities

The Key Activities would include (but not be limited to):

• People focus: The role has a key responsibility for ensuring the health, safety and welfare of staff. The Head of Department is expected to demonstrate effective & visible leadership across projects, focusing on the ongoing engagement and retention of employees through the development of individuals and building high performing teams.
• Business, operational & commercial management – delivering on business plan & budgetary targets.
• Commercial governance – project reviews; forecasting and resource management.
• Divisional Resource Management – iCRC utilisation.
• Technical governance of the Local Government teams output working with UK technical governance of all deliverables.
• Supervising, ensuring the competence, quality and timely submission of detailed engineering deliverables and coordinate inputs from other areas across the business both in India and the UK.
• Liaising with project managers you will play a key role in both managing technical input to our projects and ensuring that deliverables are appropriate and fit-for-purpose. Ensuring client satisfaction and providing support in the production of outputs, as required.
• Supporting UK with bidding opportunities.
• Key point of contact with the UK business, direct liaison with UK leadership, and promoting the iCRC and ensuring its success.
• Line Manager – PDRs, promotion, training & mentoring.
• Staff/Team Development – support, training, nurturing; and.
• Representing the Local Government business within the wider Indian Business.

The Local Government iCRC Head will work closely with the UK leadership team – UK iCRC Head, UK Operations Director, Service Directors, Commission Managers, Project Directors, Project Managers, Technical Directors and the Client / Sales team across the T&I Strategic Business Unit (and wider WSP UK / global business).

Responsibilities

Project management, technical leadership and timely delivery of technical outputs from inception to completion with a range of internal UK colleagues including:

• Act as the ‘face’ of the India-based Local Government team, working closely with the Local Government Team leader.
• Local health and safety, welfare, risk, information security, and assessment/compliance.
• Project, programme and financial management.
• Promote WSP Vision and Values.
• Actively promote the UK iCRC culture within the team and ensure that the staff deliver on promises.
• Interfacing with multi-disciplinary project teams.
• Manage the team and processes to ensure the preparation and checking of documents, reports and other technical outputs/deliverables from a variety of Local Government related annual works programmes meet internal and client requirements and quality assurance standards.
• Provide highly visible, inspirational leadership and direction for the iCRC Local Government team and ensuring that it is aligned with the wider UK business.
• Mentoring team members towards professional accreditation or equivalent.
• Carry out and report on staff appraisals and performance development reviews.
• Recruitment to achieve budgeted and programmed team growth.
• Monitor and review team capability in the use of the required standards, processes and software tools and, with technical colleagues, identify training required.
• Identify opportunities to upskill existing technical resources or recruit new capabilities to deliver additional services or enhance existing ones.
• Identify further skills that could be brought into the iCRC to deliver additional services or enhancements to various businesses.
• Promote the team’s achievements within the team, Local Government, WSP UK and the wider business via targeted profile raising activities.
• Ensuring that the Business Management System is implemented and maintained.
• Seek regular feedback on team performances, ensure criticisms are positively converted into.
• opportunities for improvement.
• Develop / maintain excellent relationships ensuring repeat business and client satisfaction, internally and externally.
• Contribution to bids and marketing material.
• Contribute to the design of operational processes, systems, quality measurement processes and achievement of KPIs.
• Ensure process and governance such that all projects comply with Health and Safety, CDM and Quality Assurance Standards.
• Carry out audits of adherence to WSP Management and Quality processes and implement corrective measures where required.

Client/External focus

• Maintain strong colleague relationships and contribute to the teams’ performance of client satisfaction.
• Contribute to knowledge sharing in internal and external forums and including technical input to your team (for example the Local government Technical Leadership group).
• Remain up to date with market and competitor knowledge across the SBU.

People

• Inclusively lead people, clearly articulating the vision, defining responsibilities, delegating.
• effectively and providing constructive feedback.
• Inspire and motivate departmental staff towards technical progression.
• Be self-motivated to take on a leadership role in project work with a clear focus on timeliness, quality and technical excellence.
• Managing people through change and develop succession plans.
• Create and support innovation.
• Deal with conflict appropriately.
• Work across cultures (e.g. international and/or multi-disciplinary projects), embracing diverse points of view.

Business Focus

• Proactively influences Health, and Wellbeing including for example Safety by Design.
• Deliver successful commercial performance by clearly understanding and monitoring the area of work and ensure agreed targets are met.
• Be responsible for the quality of technical outputs to WSP standards including any specific UK client standards.
• Identify appropriately qualified staff to deliver projects with regard to the constraints of project budgets.
• Champion and mentor others in use of agreed systems and processes.
• Explore ways to add value and improve personal and team performance.
• Manage opportunities, risks and project changes/variations so that these deliver advantage to the business.
• Ensure budget utilization is met or exceeded.

Key Competencies

Mandatory Skills

• You should be able to demonstrate a proven working knowledge of the Local Government sector in terms of central government and local government design standards and contracts used in the delivery of Local Authority schemes and programmes of work.
• Track record of senior technical experience in at least one Highways, Transport or equivalent discipline.
• Excellent communication, internal client handling, interpersonal skills and listening skills with the ability to influence and interact with people
• Comfortable leading internal engineering discussions and the experience and ability to understand,
• evaluate and explain complex technical issues to both technical and non-technical professionals.
• Technical leader with management acumen and strong leadership skills.
• Political awareness, customer and stakeholder experience and managing risk and reputation within the public arena.
• Open-minded and intellectually agile.
• A hard-working self-starter with initiative and ability to work within a team environment.
• Understand own strengths and impact, adapting behavior according to different situations and individuals.
• Able to work effectively under pressure.
• Act ethically with fairness, honesty and integrity.
• Capacity to visit the UK a few times each year for up to 2 weeks.
• Successful track record of delivery of large muti-disciplinary projects in the Local Government sector within the context of a professional services provider.
• You should be able to lead teams and help with the growth and operational management of a team of 100+ staff.
• You should have demonstrable experience of resource and project management.
• You will be aware of current and emerging technologies relevant to the highways sector.
• Experience of liaison with clients, co-professionals and design teams.
• Excellent written and verbal communication skills.
• Effective time management and strong organizational skills.

Qualifications

• Educated to Bachelor / Master’s degree level in a such as Civil Engineering, Transportation Engineering or equivalent.
• Chartered Engineer status of a recognized professional institution. (e.g. ICE, CIHT).
• Seasoned professional with at least 15 years’ experience in design, project management, project delivery or in leadership in a consulting engineering environment.