WTW Hiring for Senior Advisor at Mumbai, India Full Time

KPI Management

Administer ongoing benefit system activities

Receive and process import data files containing indicative data, election data, dependent and beneficiary

data

Generate payroll/vendor feeds, as well as ad-hoc management reports

Process and fulfil, confirmation statements and other benefit related materials

Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems

Review error reports and resolve issues as needed utilizing case management tool

Exercise discretion and independent judgment in responding to and resolving client issues

Develop and maintain system processing documentation and processing calendar

Set up and test data encryption and transmission protocols with client and vendors

Manage fulfilment inventory with clients

Provide back up for other team members as needed

Attend ongoing client status meeting as needed to establish client relationship

Attend internal project meetings to ensure project continuity into ongoing

Meet service level agreements across all clients

Assist project team with client assignments to deliver timely, within-budget and high-quality work

100% compliance with SOC1 and Professional Excellence criteria

Help develop and maintain system processing documentation

Analyze process workflow and recommend improvements to increase efficiency and effectiveness

Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers

Relationship management

Take initiative to proactively share knowledge and/or experience with team members

Develop strong partnerships with team members

Work collaboratively with other members of the team to meet internal and client objectives

Top 5 Competencies

Focusing on Client

Driving Excellence

Influencing Stakeholders

Adjust to Change

Working with Teams

Qualifications:

Minimum bachelor’s degree

Knowledge, Skills and Abilities

Good with MS Office

Communication

Excellent Communication, both written and verbal – in particular verbal communication

Tenacity for following up with a broad range of stakeholders

Ability to network with entire Willis Towers Watson organization and get things done by building bridges

Soft Skills

Proactive approach, Results focused, highly motivated, self-starter

Strong can-do attitude, positive towards change

Works well with teams and promotes best practice sharing

Knowledge/Experience:

Work experience with US counterparts and projects preferred, but not mandatory