WTW Hiring for US – Pension Administrator at Gurgaon, India Full Time

Principal Duties/Responsibilities

The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

Performance Objectives:

Excellence

• Perform and communicate with guidance from other team members in North America, routine andrecurring plan administration tasks for clients’ defined benefit pension schemes (e.g., benefitcalculations, forms review, payment processing).

• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.

• Deal with queries and requests by the use of standard letters and reference to procedures.

• Recognise and escalate potential problem and potential complaint cases and procedures.

• Seek clarification where errors are made.

• Monitor own workflow to ensure service levels are achieved.

• Prioritise and manage own workload and maintain a rolling schedule of objectives.

• Accurately perform manual calculations.

• Know and live the firm’s values.

People

• Assist the wider team in more complex / project work when required.

• Accountable for own development, identifying and raising any learning needs with Administration

Co-ordinator

• Understand your role within the team.

• Support colleagues for holiday cover and workload peaks.

• Update and maintain skills matrix.

Clients

• Help to provide an efficient, professional service to meet all client/members’ needs and to promotethe Willis Towers Watson brand.

Develop knowledge of clients’ pension schemes.

• Build and maintain a good relationship with the clients.

• Be a point of reference for standard automated cases.

• Deal with all communications within defined quality and service standards.

Financial

• Ensure timely completion of timesheets.

• Ensure chargeable hours targets are met

Qualifications:

• GraduateRequirements:

• Able to work to a high level of accuracy.

• Able to work well under pressure and meet targets.

• Interpersonal skills to include good written and verbal communication.

• Customer and quality focussed.

• Computer literate.

• Pass at C or above for Maths and English at GCSE or equivalent.

• Experience in either DB/ DC pension administration or UK/US Pension experience essential

Knowledge/Experience:

• 2 – 5 yearsRequired Mindset and Behaviours:

• Willis Towers Watson Values and Behaviours will underpin all roles and will guide performancecriteria