WyreStorm Technologies Corp Hiring for Customer Service Associate India at New Delhi Full Time

This is a remote position.

Job Description

WyreStorm Technologies Corporation is looking for that perfect person to join our Customer Service Team out of our Round Lake NY headquarters. WyreStorm is an award-winning audio-visual solutions manufacturer passionately committed to the development and production of high-quality HD distribution, control solutions, and IT equipment at the very forefront of digital technology.

• Respond promptly and professionally to incoming customer inquiries by telephone, email or online chat
• Handling all incoming customer queries and questions
• Resolving customer complaints
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Processing orders that have been received by phone or email, including arranging shipments, handling customer service issues, and updating records
• Tracking inventory levels to ensure that orders are filled accurately and efficiently
• Communicating with customers about order status and shipping details as required
• Answering questions about order status, shipment schedules, and product information to help resolve customer concerns
• Accounts receivable

Benefits

• Paid time off
• Flexible schedule
• Tuition reimbursement
• Employee discount
• Parental leave
• Employee rewards program