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Private Jobs / Private Sector
WyreStorm Technologies Corp Hiring for Customer Service Associate India at New Delhi Full Time
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This is a remote position.
Job Description
WyreStorm Technologies Corporation is looking for that perfect person to join our Customer Service Team out of our Round Lake NY headquarters. WyreStorm is an award-winning audio-visual solutions manufacturer passionately committed to the development and production of high-quality HD distribution, control solutions, and IT equipment at the very forefront of digital technology.
Role and Responsibilities
- Respond promptly and professionally to incoming customer inquiries by telephone, email or online chat
- Handling all incoming customer queries and questions
- Resolving customer complaints
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Processing orders that have been received by phone or email, including arranging shipments, handling customer service issues, and updating records
- Tracking inventory levels to ensure that orders are filled accurately and efficiently
- Communicating with customers about order status and shipping details as required
- Answering questions about order status, shipment schedules, and product information to help resolve customer concerns
- Accounts receivable
Benefits
- Paid time off
- Flexible schedule
- Tuition reimbursement
- Employee discount
- Parental leave
- Employee rewards program