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Experience Needed: 2 To 5 Years

Career Level: Intermediate Level

Education Level: Bachelor’s Degree

Gender: Female/Male

Salary: As per industry

Job Categories : Customer Service/Support
An International Company based in the Canada is seeking Customer Service agents for a call center office in India remote location.

Job Requirements

Fluency in English Language is a must. An American Accent is Highly Preferred
Excellent basic computer skills
Motivation to work for long hours
Fast typing on Keyboard for responding to emails
Preferred customer support experience
Excellent communication skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multitask, prioritize and manage time effectively

Agents are required to be able to perform all the following tasks on a daily basis:

Resolve customer complaints via phone, email
Manage incoming calls
Responding to daily emails
Chat with customers on our website
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Selecting and explaining the best solution to solve the customer’s problem
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up daily.
Use telephones to reach out to customers and verify account information
Take payment information and other pertinent information such as credit cards, addresses and phone numbers
Comfortable with an American accent (Must).
Candidates should have an excellent American accent communication skills.

Job Type: Full-time

Pay: ₹25,000.00 – ₹75,000.00 per month

Benefits:

Schedule:

Education:

Experience:

Language:

Work Location: Remote

Expected Start Date: 16/01/2023

Xeneration inc Hiring for Call Center Representative at Remote Full Time

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