Yapsody India Pvt Ltd Hiring for Customer Service Associate at Mumbai Full Time

We are looking for experienced, passionate, and motivated individuals to join our Customer Success team. Your main responsibility will be to drive our business success by implementing a strong & sustainable sales strategy.

Your responsibilities:

• Maintain and develop good relationships with customers through personal contact or meetings
• Interact with customers to provide and process information about products and services via Phone Prepare and deliver appropriate presentations on products and services
• Create frequent reviews & reports with Customer Success and financial data
• Display efficiency in gathering market and customer information to enable negotiations regarding variations in prices, delivery & customer specifications to their managers
• Collaborate with team members; gather feedback from customers or prospects and share it with the internal team to achieve better results
• To provide effective, efficient, professional service and advice to ensure client satisfaction of the highest level via call or email communication.

Skill sets/Experience we require:

• 2+ years of proven work experience as a Customer Success Executive
• Good verbal and written communication & presentation skills with strong business-related knowledge
• Thorough understanding of marketing & negotiating techniques
• Self-motivated with a result-driven approach
• Good knowledge and experience working on MS Office
• Hands-on experience working on CRM software is an added advantage
• Should be comfortable working all shifts, Especially Night Shifts

Educational Qualification & Experience:

• Minimum HSC passed and has a 1+ years of International Call Center Experience in Web & Voice Process

Job Types: Full-time, Regular / Permanent

Salary: ₹550,000.00 – ₹720,000.00 per year

Benefits:

• Health insurance

Schedule:

• Monday to Friday
• Night shift

Supplemental pay types:

• Performance bonus

Application Question(s):

• Is the office location at Borivali convenient to you?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• International Call Centre: 1 year (Required)

Speak with the employer
+91 7777035474