YouGov Hiring for Sales Operations Administrator at Mumbai, Maharashtra Full Time

Full Job Description
Company Description

The Company

YouGov is an international market research and data analytics group.

Our mission is to supply a continuous stream of accurate data and insight into what the world thinks, so that companies, governments and institutions can better serve the people and communities that sustain them.

We have the best data and the best tools. We continuously challenge conventional approaches to research, and we disrupt our industry to ensure that our clients always get the best solutions.

We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We respect and trust each other, and bring these values into everything that we do.

Each day, our highly engaged proprietary global panel of over 15 million people provides us with thousands of data points on consumer opinions, attitudes and behaviours. We combine this continuous stream of data with our research expertise to provide insights that enable intelligent decision-making and informed conversations.

With operations in the UK, North America, Mainland Europe, the Nordics, the Middle East, India and Asia Pacific, YouGov has one of the world’s largest research networks.

The Culture

Diversity and inclusion are fundamental to YouGov. We are committed to giving the world a voice by capturing the opinions of all groups, including the ones that are often under-represented in research. We are also committed to making sure that our products and tools are free from any bias, as accuracy is key to what we do. None of the above can be done without having a truly diverse workforce, in an inclusive workplace. We are very keen on attracting and retaining the best talent. And best talent also means a diverse pool of talent, with various backgrounds and perspectives.

Supporting the wellbeing of our staff, including maintaining a good work and life balance, is important to us. We support flexible working arrangements where appropriate for a role, with many locations offering a hybrid office-and-remote working approach.

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law. All employment decisions are made on the basis of occupational qualifications, merit, and business need.

Job Description

To support YouGov’s Global sales operations and organizations by ensuring a timely and accurate processing of orders, as well as maintaining and updating all CRM account and contact information.

What will I be delivering?

Convert closed won opportunities into NetSuite sales orders, create subscriptions (if applicable) and process as necessary.
Coordinate any outstanding sales order queries with the relevant salesperson.
Liaise with Finance and other teams regarding complex sales orders such as multi-country deals.
Manually assign/ re-assign leads & accounts as required (in cases where this cannot be handled systematically by territory management)
Monitor lead, account, contact and opportunity data and work with sales to correct the information/ provide feedback (i.e. acct hierarchies, overdue opps, missing info etc)
Create/ update leads, accounts, contacts and opportunities on behalf of Sales as required
Ensure that Salesforce.com & NetSuite are aligned as closely as possible for customer records & closed/ won opportunities/ sales order information
Create/ update regular operational reports for sales/ sales management as required

Qualifications

Technical skills and qualifications

Microsoft Office skills (Excel, PPT, Word)
Understanding of CRM (Salesforce.com) and database software
Data management

Additional Information

Willing to work in Night Shift – 09.30 pm to 06.30 am IST
Competitive salary
The chance to support and engage with multiple YouGov offices globally
You will be joining a fast-growing organisation that has recently opened a Centre of Excellence in India