Zebra Technologies Hiring for JIRA Administrator at Bengaluru, Karnataka Full Time

Full Job Description
Remote Work: No

Overview:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we’ve only begun to define the edge of what’s possible—for our people, our customers, and the world.

This position is responsible for the day-to-day operations, support, and oversight of change management for critical Zebra Engineering applications. The candidate will be a member of a Engineering Services & operation team delivering support to employees at all levels of the organization. This role requires experience with supporting Engineering Tools such as JIRA, GitHub, Polarion, Artifactory, SonarQube along with various other engineering toolset.

The candidate should be capable of troubleshooting problems in a complex, multi-interface and enterprise level environments across a broad set of existing and new engineering tools and is expected to work in a team environment, leading our support operations while interacting with many engineering stakeholders & third-party service providers across multiple time zones.

Responsibilities:
Responsibilities:
Analyzes, Administer, support, and maintains on a variety of SW Tool assignments that constitute a portion of a larger project
Provide Engineering Tools & Process related end user support to internal engineers.
Work with peers to identify area of improvement in Engineering Tools support.
Document various support related knowledge base article for end users.
Troubleshoot break fix issues for tool users when require.
Process critical change requests for various engineering tools by following Change Request Management procedure.
Provide fast resolution to the end users in daily basis.
Proactively monitor Tools performance related alerts and take actions to mitigate issues.
May require working on tools deployment and maintenance activities when require.
Create procedural documentation for the SW Engineering Tools & Process Team.
Communication with peers globally to discuss various issues and execute recommended solutions.
Engage with end users to understand the requirement/use case/issue and provide resolution.
Participate in various level of Tools feature testing when required.
Work closely with IT in order to receive effective resolutions.
Seeks out new tools to analyze and solve problems.
Exercises judgment within defined procedures and practices to determine appropriate action.
Receives general instructions on routine work, new projects or assignments

Qualifications:
Bachelor’s degree or Diploma with equivalent work experience in software tools and systems environment.
3 to 5 years of application/Tools support to end users experience is a must.
3+ years of strong experience in Jira and Confluence administration.
2+ years of experience in Git/Github administration and end user support.
1+ years of experience in SonarQube or any code quality tooling administration and end user support.
Good experience in administering any binary management tool is a plus.
Moderate scripting knowledge with any of the scripting languages.
Familiar with various operating systems including Windows Server, Linux variants and UNIX.
Strong Developer support mind set.
Strong Ideal Team Player attributes.
Self-starter, self- motivated, and self-managed on day-to-day tasks.
Quick learning skill in a fast paced environment.
Strong written, oral and presentation skills in English.
Strong customer service communication.

Qualifications:
U.S. Only:
Bachelor’s or Masters degree in an appropriate engineering discipline required
Bachelors degree and 2+ years or Masters degree with no experience

All other Regions:
Bachelor’s or Master’s degree in an appropriate engineering discipline required
2+ years experience