The primary objective of the Zonal Sales Manager (ZSM) (Capital Equipment) is to ensure achievement of sales objectives by providing excellent service and advice to current customers within an assigned geographic area, whilst also leveraging new and existing business with the aim of growing market share. Additionally, this role acts as a mentor for new Sales Colleagues and Clinical Support Representatives within a designated geographic area. Case support coordination, conversion of new business opportunities and some business analysis are required in this role. The role is intended to provide a development pathway for experienced and successful Sales Personnel moving toward a career in sales management.
This responsibility involves a significant amount of time spent within strategic key accounts tertiary care hospitals – Corporate, Stand alone and Government institutes and the incumbent must demonstrate an understanding of B2B and B2G environment. The ZSM is responsible for supporting current business and to actively grow the business by gaining new accounts and increasing Market Share.
This responsibility involves a significant amount of time spent both enhancing current business and development of future business opportunities.
The ZSM (Capital Equipment) should possess a strong working knowledge of Zimmer and competitor products. As a pivotal role within the organization, the ZSM acts as a liaison point between the customer and the various internal departments (eg. Marketing, Finance, Operations) whose work impacts or is impacted by field activity.
As a conduit of information to and from the field, ZSM must also facilitate the flow of information regarding changes in the industry, customer environments, or competitor activity to others within the larger Zimmer organization.
1. Support and Review Current Business
• Actively contact current and potential customers and attend to resulting customer requests. • Conduct in-servicing and workshops on products. • Maintain good relationships with key accounts & seek to continue leverage of existing business relationships.
2. Targeting and Conversion of Business
• Establish relationships with key decision makers at national level • Present proposal to decision makers and executive presence to represent Zimmer to CXO level in hospitals • Responsible for the preparation of quotations for sales query as well as documentation for submission of tenders. To engage in the negotiation of prices in line with the guidelines from management.
3. Management Reporting
• Completion of reports as required by Business unit director including monthly reports & expenses. • Prepare ad-hoc reports on an as-required basis.
4. Technical Learning and Skill Development
• Attendance at relevant workshops and, where required, completion of learning assessment exercises. • Study relevant clinical articles & data to build knowledge base and provide relevant advice to customers & staff.
• Working level of proficiency in English
•Postgraduate in Business / Healthcare/ Sales Management.
50%
Must be enterprising, diplomatic, and proactive at solving problems
Result Orientation
Inter-personal awareness and communication skills
Positive Attitude/ Tenacity
Ability to plan and organize workload to meet deadlines.
Presentation Skills
Negotiation Skills
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