Zoom Hiring For Nodal Officer at India Full Time

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom’s Trust & Safety Team’s mission is to bring happiness to customers while creating a culture of trust, safety, and respect. We do this by taking the privacy, safety, and security of our customers and their data extremely seriously and maintaining a steadfast commitment to promoting the free and open exchange of ideas. Our team’s challenge includes the careful balancing of customers’ and users’ privacy against the important security interests of our world.

The Trust & Safety Team is looking for a full-time Trust & Safety Analyst. T&S handles complaints of abuse on the platform (such as meeting disruptions) and is building Zoom’s arsenal of tools to combat abuse both before and after it happens. Your job will be to help meet our mission by showing passion for our platform, acting as primary point of contact for regulators, perform role of nodal officer as per regulations from time to time, having strong collaborative communications’ skills, and showing a clear ability to be both reactive and proactive in your day-to-date duties. A Trust & Safety Analyst is also expected to be proficient in our products, and dedicated to doing their part to help bring both a delightful and safe experience for Zoom users worldwide.

Responsibilities:
Act as primary point of contact for regulators including Department of Telecommunications and law enforcement agencies

Perform role of nodal officer as per rules and regulations from time to time Viz., Trusted Source, Telecom license, eCommerce rules.

Lead efforts relating to inspections/audit by regulators and coordinate response to them

Assess and coordinate response for lawful interception or data requests from regulators for ZoomPhone operations

Ensure KYC compliance (verifying identity of customers onboarded) as per applicable rules for ZoomPhone

Oversee consumer grievance/complaint handling

Guide regulators on established process to submit their requisition as per Zoom’s Government Request Guide

Develop a deep understanding of platform usage to help identify irregular activity

Design and implement processes to address trust and safety concerns for the platform

Perform investigations of irregular trends and behavior patterns

Maintain clear, concise, positive, and empathetic communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and/or other stakeholders (Engineering, Legal, PR)

Review content that may be confidential, sensitive, or controversial in nature

Assist in verifying compliance with Zoom’s Terms of Service and Community Standards

Stay familiar with all of Zoom’s products, offerings, and integrations

Requirements:
Bachelor’s degree or equivalent degree/experience.

Excellent communication (both oral, written, and interpersonal).

Passion to connect, communicate and coordinate with regulators

Ability to work in a fast-paced environment while maintaining a positive attitude towards customers and team-members.

Discretion when working with sensitive topics or material

Proven ability to manage tasks at a project level

Schedule may vary depending on operational needs, and may include occasional nights and weekends.

Ability to work both independently and collaborate with others

Ability to keep an open and learner’s mindset

Extremely organized and detail oriented with ability to manage multiple projects simultaneously, and balance legal risk and business impact in a fast-paced environment.

Demonstrate strong work ethics, integrity, efficiency, attention to detail, meet demanding deadlines, and ability to work independently.

Must be tech savvy and enjoy learning new technologies.

Team-first attitude & growth mindset: every new challenge is an opportunity to learn and grow.

Preferred:
Prior exerience of interacting with Department of Telecommunications and law enforcement agencies.

Previous experience in a Trust & Safety role

Excellent G-Suite, Excel, and SQL skills

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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