Kamal Motors (Tata Motors) Hiring for General Manager Service (Automobile) at Mumbai, Maharashtra
By

Full Job Description

Job Description:

  • Making a business plan & departmental objectives for the service department
  • Ensure all dealership targets are achieved as per plan & ability to look at operations from macro perspective
  • Supervising & guiding all personnel in the Service Department including parts incharge & PDI in-charge
  • Utilize the job description, including performance criteria to communicate expectations, monitor and measure individual effectiveness
  • Communicating Customer Satisfaction Service Standards to all service personnel Establishing and maintaining a Consumer Relations Policy that ensures complete customer satisfaction. Also provide a customer record and follow up system, resolve customer complaints and build loyal clientele.
  • Ensuring technical ability is maintained at the highest level for all employees at the workshop
  • Establishing the facility and workforce requirements and imparting training to them
  • Monitor and take corrective actions based on the Workshop Monthly performance report.
  • Manage departmental expenses effectively Initiate housekeeping, safety and security procedures that result in a safe and attractive work environment .
  • Utilize personnel management system that incorporates dealership policies on recruiting, hiring orientation, staffing levels and pay plans (including incentives and fringe benefits).
  • Control Workshop processes effectively.
  • Maintain dealership equipment in effective and safe working conditions.
  • Meeting customers and employees regularly to understand ground realities.
  • Able to create a “customer friendly” culture in the organization.
  • Has good contacts in the local industry and business circle.

Job Types: Permanent, Full-time

Salary: ₹1,200,000.00 – ₹1,300,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Education:

  • Bachelor’s (Required)

Experience:

  • total work: 10 years (Required)
  • Management: 1 year (Required)

Work Location: In person

Speak with the employer
+91 9324730577