General Motors Hiring for District Manager Aftersales – Fort Wayne, IN at Gujarat Full Time

The selected candidate will assume territorial responsibility and relocate to Fort Wayne, IN.

This is a Hybrid position within our CCA Organization. The role will allow employees to work offsite but will also require onsite work based on business needs. This position requires an employee to be onsite 1-4 x per year. Relocation may be provided.

Our goal at General Motors is to deliver outstanding customer experiences at every touchpoint and do so on a foundation of trust and transparency. Our diverse team of 155,000 employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future. And the ambitious commitments we’ve made are moving us closer to realizing this vision.

GM’s people will always be our greatest strength and the CCA organization is growing! The Customer Care & Aftersales (CCA) organization is a division of General Motors that supplies replacement parts and automotive services through GM’s network of dealers and other partners in over 100 countries around the world!

The District Manager Aftersales role has responsibility for executing “consultative” dealer contacts designed to achieve financial sales targets and drive core dealer processes that improve customer retention and fixed operation coverage. Key responsibilities include assisting dealer service and parts operation in the ordering, selling, and/or servicing product, with an emphasis on customer retention and service merchandising. Work involves a considerable amount of consultation and creativity, perception, and initiative with wide latitude for independent action.

Job Responsibilities:
Thoroughly prepare for each standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda that addresses GM’s and the dealer’s sales, retention, and revenue priorities.

Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact.

Achieve sales objectives for district by collaborating with dealerships on how to grow their fixed operations.

Focus on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies.

Partner with dealership to ensure systems and processes are in place to manage and process warranty claims according to GM policies & procedures.

Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including customer satisfaction performance, mystery shops, service lead close rates, etc.

Analyze marketing and merchandising plan, including dealership’s digital presence, against GM brand direction, current market trends and dealership’s customer needs to identify business opportunities.

Set priorities to execute assigned responsibilities independently, and willingly takes on any task to grow fixed operations by acting as the dealerships trusted advisor.

Stay knowledgeable of changes in General Motors and industry to adapt quickly. Evaluate processes, systems, and tools to make alterations.

Integrate and communicate with all representatives that call on the dealership on behalf of GM to offer outstanding and cohesive support.

Efficiently and effectively take care of customer needs and issues as they arise. Resolve key issues and resolutions.

Maintain a solid understanding of the competitive service environment within assigned markets.

Ability to develop and implement retail marketing plans, this includes knowledge of the fundamentals of marketing – Product, Price, Place, Promotion

Additional Job Description

Skills/Qualifications:
5+ years’ experience in the automotive industry, preferably with General Motors

Strong understanding of consultative selling skills required

Knowledge of Car Parts and Service Systems required

Knowledge of the dealer operating report and fixed analysis tools required

Knowledge and understanding of dealership service Business Development Centers required

Training & Facilitation of Meetings (dealer meetings, dealer personnel training)

Feedback, Coaching and Conflict Resolution

Networking (establishing rapport with dealership & GM personnel)

Computer, Data and Analytic Skills

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.