Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor’s and Master’s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle’s core products, applications, and tools.
Responsibilities
We are looking for a Oracle Fusion Middleware Administrator with Linux, Database and Cloud services experience to join our ACS SaaS+ team. In this role, you will work with Oracle’s world technology to design, implement and support secured solutions for SaaS+ lifecycle management of enterprise customers. You will collaborate with other engineering development teams responsible for architecting, designing and managing systems that support our platform. Ultimately, your work will ensure our SaaS+ services built to exceed our customers’ expectations on quality, security, performance, and availability.
We require people with strong abilities in the following areas:
8+ years administering Oracle Fusion Middleware (WebLogic, ODI, SOA, OSB, BPEL, BI)
Web Servers, Load Balancers administration skills
Working Knowledge of Oracle Database, SQL and PL/SQL
Working knowledge of Linux Administration
Cloud Infrastructure (preferably OCI) provisioning and administration
Infrastructure Automation experience (Ansible / Terraform / Python / Shell)
Analytical, troubleshooting, problem solving and communication skills
Working knowledge of Infrastructure as a service (IaaS) of Oracle Cloud infrastructure (or any similar cloud providers). knowledge of key concepts like Compute, Storage, networking, Security & Identity, and Oracle database
Working knowledge of Platform as a service (PaaS) preferably Oracle SOA Cloud Service, Java Cloud Service, Oracle Integration Cloud, Oracle Data Integrator, and various Marketplace offerings in Oracle
Professional Skill Requirements
Proven success in contributing to a global team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Excellent leadership, communication (written and oral) and interpersonal skills
Ability to be a self-starter and be always on the leading edge of technology
Sharp troubleshooting skills, problem solving and analytical skills
Ability to manage escalated technical situations & develop action plans
Ability to travel up to 30% to customer locations and internal sessions as required
BS or MS in computer science or engineering from a reputed university
About Us
Diversity and Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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